Experience

Midland National Life Insurance Company

• United States
• Insurance
• 200 - 300 Employee

• Manager, Desktop Support

  • Feb 2014 - Present

  Sioux Falls, South Dakota Area



DocuTAP

• United States
• Software Development
• 1 - 100 Employee

• Director of Technology Goverance

  • Jul 2012 - Feb 2014

  Sioux Falls, South Dakota Define, implement and operate DocuTAP technology policy and procedures. Lead the development of/and articulation of strategies, recommendations and plans for an IT goverance, risk and compliance function that is based on industry best practice. Previous Director of the Support Center, IT Implementation Team, and Command Center Team at DocuTAP. These teams perform new implementations for our Urgent Care clinics and support the Electronic Medical Record (EMR) and Practice Management… Show more Define, implement and operate DocuTAP technology policy and procedures. Lead the development of/and articulation of strategies, recommendations and plans for an IT goverance, risk and compliance function that is based on industry best practice. Previous Director of the Support Center, IT Implementation Team, and Command Center Team at DocuTAP. These teams perform new implementations for our Urgent Care clinics and support the Electronic Medical Record (EMR) and Practice Management solutions. Show less



CNA Surety

• Insurance
• 200 - 300 Employee

• Service Availibility SR Conslt

  • Jul 2008 - Jul 2012

  Sioux Falls, SD Oversee all functions of Service Desk, Desktop Support, Data Center Operations, IT Purchasing, Project Management, Service Level Management, and HEAT Administration.



LodgeNet Interactive

• Director of Technical Services

  • Jul 2004 - Jul 2008

  Sioux Falls, SD Director of the Service Desk, Desktop Support, Asset Management, IT Purchasing and HEAT Administration, IT Training, Project Management, and HEAT Administration. Managed the IT Budget for corporate computer hardware and software.



BANKFIRST Card Center

• Director of Technical Services

  • Nov 1999 - Jul 2004

  Sioux Falls Technical Services - Ensure that the technical support needs of the business were met with in the defined guidelines of our Service Level Agreement. Managed the Help Desk, IT Desktop Support, IT Purchasing, HEAT Administration, and Production Support.