Experience

Book More Brides

• United States
• Advertising Services
• 1 - 100 Employee

• GHL Specialist

  • Feb 2022 - Present

  📌Assist SaaS users in setting up their account or in building their automation. 📌 Improve the current automation process by providing suggestions or recommendations. 📌 Respond to concerns raised by users via email or by jumping on a scheduled Zoom call to troubleshoot white-labeled GHL specific issues. 📌Assist SaaS users in setting up their account or in building their automation. 📌 Improve the current automation process by providing suggestions or recommendations. 📌 Respond to concerns raised by users via email or by jumping on a scheduled Zoom call to troubleshoot white-labeled GHL specific issues.



Ascend Advisers

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Lead Marketing Technician

  • Feb 2022 - Present

  📌 Assists in setting up lead generation automation using Ascend AI software. 📌 Set up email campaigns including automation using SendHive or Mailshake. Monitor and report their statistics to clients. 📌 Provides GHL account support and maintenance via ClickUp, email, or scheduled Zoom call. 📌 Review and provide recommendations and suggestions on existing automation of different tech stacks. 📌 Assists in setting up lead generation automation using Ascend AI software. 📌 Set up email campaigns including automation using SendHive or Mailshake. Monitor and report their statistics to clients. 📌 Provides GHL account support and maintenance via ClickUp, email, or scheduled Zoom call. 📌 Review and provide recommendations and suggestions on existing automation of different tech stacks.



Fitness Enhancement Personal Training

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• GHL Specialist

  • Feb 2022 - Present

  📌 Set up the Agency as a white-label system. Setup subaccounts/client accounts. Create/update snapshots. 📌 Set up automation using Workflow, and/or Zapier. Set up uncomplicated integrations with Zapier, Twilio, and Mailgun. 📌 Set up and build campaigns, pipelines/opportunities, appointment calendars, forms, funnels, websites, etc. 📌 Account maintenance and support by troubleshooting GHL-specific issues and concerns raised by users. 📌 Set up the Agency as a white-label system. Setup subaccounts/client accounts. Create/update snapshots. 📌 Set up automation using Workflow, and/or Zapier. Set up uncomplicated integrations with Zapier, Twilio, and Mailgun. 📌 Set up and build campaigns, pipelines/opportunities, appointment calendars, forms, funnels, websites, etc. 📌 Account maintenance and support by troubleshooting GHL-specific issues and concerns raised by users.



deap Solutions

• HighLevel (GHL) Specialist

  • Sep 2020 - Present

  📌 Build campaigns, pipelines, appointment calendars, forms, funnels, websites, etc. Set up automation using Workflow, Triggers, and/or Zapier. Build out snapshots out of these. 📌 Provides GHL account support and maintenance via a ticketing system, ClickUp, or email. 📌 Does live Zoom calls for onboarding, system walkthrough, FB group live Q&A, or 1-on-1 support. 📌 Build campaigns, pipelines, appointment calendars, forms, funnels, websites, etc. Set up automation using Workflow, Triggers, and/or Zapier. Build out snapshots out of these. 📌 Provides GHL account support and maintenance via a ticketing system, ClickUp, or email. 📌 Does live Zoom calls for onboarding, system walkthrough, FB group live Q&A, or 1-on-1 support.



Branning Group

• United States
• Advertising Services
• 1 - 100 Employee

• HighLevel (GHL) Expert

  • Feb 2021 - Apr 2022

  📌 Respond and/or troubleshoot white-labeled GHL specific issues and concerns raised by users via a ticketing system and FB group. 📌 1-on-1 Done-With-You or Done-For-You service. 📌 (On weekdays) Daily one hour live Q&A group call via Zoom. 📌 Review and provide recommendations and suggestions on existing automations. 📌 Respond and/or troubleshoot white-labeled GHL specific issues and concerns raised by users via a ticketing system and FB group. 📌 1-on-1 Done-With-You or Done-For-You service. 📌 (On weekdays) Daily one hour live Q&A group call via Zoom. 📌 Review and provide recommendations and suggestions on existing automations.



Turbo Medical Marketing

• HighLevel (GHL) Team Lead

  • Feb 2021 - Feb 2022

  📌 Setup campaigns, pipeline, appointment calendar, forms, funnels, including automation via Workflow, Triggers, and/or Zapier. Also, can build snapshots out of this setup. 📌 Part of the onboarding process doing a live one-hour system walkthrough. 📌 Respond and/or troubleshoot white-labeled GHL specific issues and concerns raised by users via email and reported via their account managers. 📌 Improve the current automation process by providing suggestions or recommendations. 📌 Setup campaigns, pipeline, appointment calendar, forms, funnels, including automation via Workflow, Triggers, and/or Zapier. Also, can build snapshots out of this setup. 📌 Part of the onboarding process doing a live one-hour system walkthrough. 📌 Respond and/or troubleshoot white-labeled GHL specific issues and concerns raised by users via email and reported via their account managers. 📌 Improve the current automation process by providing suggestions or recommendations.



The Creative Track - Rock Your Gift

• HighLevel (GHL) Specialist

  • Jul 2021 - Oct 2021

  📌 Troubleshoot white-labeled GHL specific issues and concerns raised by team members. 📌 Review and improve the existing automation process by providing suggestions or recommendations. 📌Implement ideas by building funnels and setting up its related automation using Workflow. 📌 Troubleshoot white-labeled GHL specific issues and concerns raised by team members. 📌 Review and improve the existing automation process by providing suggestions or recommendations. 📌Implement ideas by building funnels and setting up its related automation using Workflow.



Save The Duck

• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Lead

  • Feb 2017 - Mar 2021

  📌 Responds to Level 2 escalated support tickets (Zendesk/Gorgias). 📌 Managing order returns, refunds, exchanges, and cancellations across Shopify, Returnly/Return Magic, and Visual ERP softwares. 📌 Coordinate with the warehouse team for updates or changes in customer orders. 📌 Provide feedback and improvement recommendations to management based on customer interaction via support tickets. 📌 Train, guide, and oversee new CS members. 📌 Responds to Level 2 escalated support tickets (Zendesk/Gorgias). 📌 Managing order returns, refunds, exchanges, and cancellations across Shopify, Returnly/Return Magic, and Visual ERP softwares. 📌 Coordinate with the warehouse team for updates or changes in customer orders. 📌 Provide feedback and improvement recommendations to management based on customer interaction via support tickets. 📌 Train, guide, and oversee new CS members.



World Enabled

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Executive Assistant | Jr. Operations Coordinator

  • Aug 2014 - Jan 2021

  World Enabled (www.worldenabled.org) is a US nonprofit organization that promotes the rights of People With Disabilities. WE creates programs and platforms to maximize the impact and meet the social, diversity and inclusion goals. WE helps other organizations and the private sectors in making their workplace more inclusive and accessible. WE also helps cities across the globe in realizing a more diverse, inclusive and accessible city to all through our Cities 4 All campaign (www.cities4all.org). The campaign is an intiative of World Enabled to mobilize a community of city leaders that is committed to designing and implementing policy, technology, and public works that benefits everyone. #leavenoonebehind #cities4all # diversity&inclusion Shared with Public



Copywriter In Action

• Direct Response Copywriter

  • Dec 2018 - Dec 2019

  A long form sales page copywriter helping innovative solution companies that has social enterprise in their business model to increase their revenue through conversion-focused copy. A long form sales page copywriter helping innovative solution companies that has social enterprise in their business model to increase their revenue through conversion-focused copy.



Toro Digital - Digital Marketing for Law Firms

• Australia
• Advertising Services
• 1 - 100 Employee

• Executive Assistant

  • Nov 2017 - Sep 2018

  📌 Manage and review the Gmail inbox of the company Director. 📌 Setup new clients and team members to the company system. 📌 Adding lead information in Capsule CRM. 📌 Prepare client monthly reports in Google Docs from tasks completed in Trello. 📌 Digitizing receipts and e-filing them in Evernote. 📌 Developing and updating the company systems and processes using Google Site. 📌 Manage and review the Gmail inbox of the company Director. 📌 Setup new clients and team members to the company system. 📌 Adding lead information in Capsule CRM. 📌 Prepare client monthly reports in Google Docs from tasks completed in Trello. 📌 Digitizing receipts and e-filing them in Evernote. 📌 Developing and updating the company systems and processes using Google Site.



Mannapov LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Support

  • Jan 2017 - Sep 2018

  📌 Resolved technical issues by performing database queries, data analysis, system troubleshooting, and data gathering. 📌 Performed administration of internal software systems, such as ticketing system, billing, and scripts. 📌 Provided recommendations to the Sr. Business Analyst for potential features or improvements in user experience and improvements in administration experience. 📌 Participated in training opportunities and business analysis meetings. 📌 Assisted the Sr. Business Analyst in software testing. 📌 Assisted in the development of support resources such as user documentation, knowledgebase content, and training videos.



eComEngine, LLC

• United States
• Software Development
• 1 - 100 Employee

• Customer Support Team Lead / Junior Business Analyst (Restock Pro)

  • Oct 2014 - Jun 2016

  📌 Resolved technical issues by performing database queries, data analysis, system troubleshooting, and data gathering. 📌 Performed administration of internal software systems, such as ticketing system, billing, and scripts. 📌 Provided recommendations to the Sr. Business Analyst for potential features or improvements in user experience and improvements in administration experience. 📌 Participated in training opportunities and business analysis meetings. 📌 Assisted the Sr. Business Analyst in software testing. 📌 Assisted in the development of support resources such as user documentation, knowledgebase content, and training videos.



Gumnut Systems International

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Support

  • Oct 2009 - Sep 2014

  Performed software demo to potential leads. Assisted in setting up the program based on the clients’ business needs. Provided help in transferring data to be ready for import to database. Provided onboard training to new customers. Advised customers the best way to navigate the software system to get its full potential. Troubleshoot issues about the program thru voice, chat, email, and remote connection. Reviewed clients’ program enhancement request for possible development. Performed SQL queries to confirm software errors and bugs. Created database report templates using Crystal Report. Performed quality checks and tests on new versions before its release. Coordinated with the customers' in-house team in setting up third-party applications.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support (XPS Systems)

  • May 2008 - Oct 2008

  Troubleshoot hardware issues on desktop and laptops raised by the owner. Dispatched replacement devices when found defective. Provided suggestions and advice when the issue is not within the scope of support. Provided basic support for software troubleshooting. Responds to product inquiries about their purchased devices. Troubleshoot hardware issues on desktop and laptops raised by the owner. Dispatched replacement devices when found defective. Provided suggestions and advice when the issue is not within the scope of support. Provided basic support for software troubleshooting. Responds to product inquiries about their purchased devices.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Support (Dlink Canada)

  • Nov 2006 - May 2007

  Worked with customers in troubleshooting wired and wireless Internet connection using routers and wireless adapters. Provided help in troubleshooting basic issues on advanced devices like print servers, camera, and media lounge. Provided recommendations if the issue is not within the device. Educated customers about their connection to the Internet and what basic steps they could do if they encounter some internet connection issues. Worked with customers in troubleshooting wired and wireless Internet connection using routers and wireless adapters. Provided help in troubleshooting basic issues on advanced devices like print servers, camera, and media lounge. Provided recommendations if the issue is not within the device. Educated customers about their connection to the Internet and what basic steps they could do if they encounter some internet connection issues.