Executive Director of IT & Telecommunications

• Apr 2021 - Present

Executive leader responsible for all aspects of IT, Medical Records, and Call Center departments. Achievements • Delivery of 99.94% uptime of all Tier 1, 2 and 3 level systems over the last twelve months. • Obtained the highest level of provider and staff satisfaction survey results for 2021 regarding IT satisfaction since the surveys started in 2010 (4.9 of 5.0) • Vendor selection and implementation of the Phreesia Front Desk Dashboard to all 15 clinics • Vendor selection and implementation of the MiTel Cloud-Based phone system for the entire practice • Vendor negotiation and migration of the Allscripts EHR & PM systems from the traditional remotely hosted environment to the Allscripts MS Azure environment • Designed and implemented successful staffing models for the Call Center and Medical Records departments enabling them to meet all the KPI and budgetary requirements. Responsibilities • Management, leadership and staffing of IT, Call Center, and Medical Records staff • Vendor management of existing IT systems • Product vetting and negotiation of new systems • Purchasing approval for all technology needs for the entire practice • Goal setting, achievement, and sustainability of all KPI related staff activities • Execution, maintenance, and ownership of BC/DR plans Show less

Program Manager, Clinical Systems

• Feb 2021 - Apr 2021

Senior Program Management Consultant

• Dec 2019 - Feb 2021

Providing PMO Development, Program Management and Project Management assistance to Healthcare IT Organizations. Providing PMO Development, Program Management and Project Management assistance to Healthcare IT Organizations.

Program Manager, Clinical Information Services

• Aug 2016 - Oct 2019

Vendor Management of all Clinical IT systems including the Cerner Relationship/Contract for the Health System. Lead the Cerner Laboratory Information System analyst team, Cerner Core EMR Services analyst team, as well as the Change Management Process within the IT Clinical Informatics Department. Cerner Relationship/Contract responsibilities include: • Insured the effective use and quality results from Cerner’s AMS organization regarding submitted Incidents, Service Requests and SLAs (Service Level Agreements). • Liaison and UMC Lead between Cerner’s CernerWorks RHO and UMC’s Change & Release management teams and processes. • Lead vendor’s onsite resources including Integration Architects and Engagement Leaders. Managing and leading the Core EMR Services & Laboratory I. S. analyst teams include: • Lead teams through daily scrums to set priorities • Coordinated Project Management for these teams with our PMO and department directors • Professional development of team members • Created accountability and ownership for tasks assigned to team members • Rounded on departments directors supported by the teams Lead Change Management within the IT Clinical Informatics Department include: • Definition and maintenance of the Change Management policies • Managed confirmation that policies are implemented and followed • Lead the Clinical Change Committee’s weekly meetings. This committee reviewed all requests for Production Changes to the Cerner PROD environment. This included software packages, configuration changes and RHO maintenance requests. • Maintained the policies & procedures regarding functional & integration testing requirements required for all changes prior to production approval. Show less

Manager of Clinical Information Systems (Contract)

• Dec 2015 - Jun 2016

Responsible for the fourteen-member team of analysts and informaticists that enhance and support their clinical systems. I also acted as the Project Manager for a version upgrade of their house wide EMR, Soarian Clinicals and Pharmacy. I was responsible for maintaining and leading the delivery of priority enhancements to stakeholders. My team supported the following departments; Emergency Department, Workforce Management, Perioperative Documentation and Tracking, Nursing Documentation, Critical Care Monitoring and Mother/Baby documentation and monitoring. My personal contribution was to provide overall architecture design, data integration and data conversion considerations. Show less

Owner

• Apr 2015 - Dec 2015

Providing third-party vendor contract reviews and negotiations, interface specification review and design, project planning & estimation services and project assessments to Healthcare IT clients. Providing third-party vendor contract reviews and negotiations, interface specification review and design, project planning & estimation services and project assessments to Healthcare IT clients.

Interm OR Systems Manager (Contract)

• Oct 2014 - Apr 2015

Directly responsible for the twelve-member team of analysts and IT Technical resources that supported the OR’s EHR computer systems and the hardware required for said systems. We primarily supported Cerner Surgical Scheduling, Cerner SurgiNet, and Cerner SurgiNet Anesthesia for patient documentation. I was responsible for the management of the team members, providing for support coverage 24/7, project plans for enhancement projects and liaison to IT and OR Department leadership. Directly responsible for the twelve-member team of analysts and IT Technical resources that supported the OR’s EHR computer systems and the hardware required for said systems. We primarily supported Cerner Surgical Scheduling, Cerner SurgiNet, and Cerner SurgiNet Anesthesia for patient documentation. I was responsible for the management of the team members, providing for support coverage 24/7, project plans for enhancement projects and liaison to IT and OR Department leadership.

Sr. Consultant, PM MU2 (Contract)

• Apr 2014 - Sep 2014

Completed projects to implement the MedHost Community Hospital Meaningful Use Phase II. My responsibilities included all aspects of managing relationships with the hospitals’ C-Suites and managing resources from corporate team members regarding design, development, testing, training and Go-Live management. The result qualified these hospitals for MU P2 to meet their attestation. Completed projects to implement the MedHost Community Hospital Meaningful Use Phase II. My responsibilities included all aspects of managing relationships with the hospitals’ C-Suites and managing resources from corporate team members regarding design, development, testing, training and Go-Live management. The result qualified these hospitals for MU P2 to meet their attestation.

Sr. Consultant (Contract)

• Dec 2013 - Apr 2014

Responsibilities included project management of the upgrade of their cardiovascular practice, The Cardiology Group, to NextGen 5.8 & 8.3 KBM and the on-boarding of two new physician practices which includes everything from network & email migration to data migration of their Practice Management System & EHR systems to the Virtua Corporate Systems. These efforts were considered critical to meeting Meaningful Use Phase 2 requirements. Responsibilities included project management of the upgrade of their cardiovascular practice, The Cardiology Group, to NextGen 5.8 & 8.3 KBM and the on-boarding of two new physician practices which includes everything from network & email migration to data migration of their Practice Management System & EHR systems to the Virtua Corporate Systems. These efforts were considered critical to meeting Meaningful Use Phase 2 requirements.

Director, Technology, Software and Architecture Development; Co-Founder

• Aug 2012 - Nov 2013

Responsible for leading the development of the Pearl Leaves Health Adherence System. The system is accessible via Smart Phone Apps, Games and user web portals. This project required the use of my Data Base Query & Software Development Knowledge and Product Management Skills. I had responsibility for the development cycle where we used both SDLC (Waterfall) and Agile to manage through Requirements Definition to QA, and leadership of the development team. Responsible for leading the development of the Pearl Leaves Health Adherence System. The system is accessible via Smart Phone Apps, Games and user web portals. This project required the use of my Data Base Query & Software Development Knowledge and Product Management Skills. I had responsibility for the development cycle where we used both SDLC (Waterfall) and Agile to manage through Requirements Definition to QA, and leadership of the development team.

Interim Manager of Information Systems (Contract)

• Feb 2012 - Oct 2012

Responsibilities included all aspects of the organization ranging from networking support to PACS support to their virtualized data center. Key projects accomplished while there include; Virtualization of over 30 servers into a new on-site data center, planning and designing of a DR system, and the kickoff of their AGFA PACS Upgrade project. Managed a team of 6 system engineers responsible for the 7 sites. Responsibilities included all aspects of the organization ranging from networking support to PACS support to their virtualized data center. Key projects accomplished while there include; Virtualization of over 30 servers into a new on-site data center, planning and designing of a DR system, and the kickoff of their AGFA PACS Upgrade project. Managed a team of 6 system engineers responsible for the 7 sites.

Director of Cardiovascular Information Technology & Development

• Nov 2010 - Jan 2012

Provided strategic leadership, management and support regarding all cardiovascular systems within the physician practice and throughout the health system’s facilities. Lead vendor selection, contract negotiation and deployment regarding new Cath Lab systems deployed in the new Mid-America Heart Institute. Provided strategic leadership to the Service Line VP and the practice’s CEO regarding Meaningful Use criteria for Eligible Providers. Responsible for all CV IT vendor management and negotiations. Acted as Project Manager for all upgrades. This included both practice and health system wide projects relating to EMR, Finance (PM), documentation and imaging systems. These are the major upgrades that I managed; McKesson Horizon Expert Documentation, McKesson Horizon Surgical Manager, McKesson Pathways Financial Management, NextGen EMR & ICS, NextGen EPM, Fuji Prosolve. Show less

Sr Engagement Leader

• Sep 2008 - 2009

Oversaw installation and support of Cerner software and systems for the University of Missouri, ensuring the client remained satisfied throughout the relationship by building trust and delivering on agreements. Directed the Anesthesia installation and liaised with the sales executive in charge of the account. Partnered closely with the client to exceed expectations, delivering consistently on quotes, arrangement letters, requests for information, and production issues. Managed a 5-person staff and overseeing a 5-person client team throughout the Anesthesia installation, organizing all aspects of project management for a cross-functional team. • Created a positive, long-term client relationship after repairing a history of dissatisfaction and angst created by previous company contacts. Show less

Sr Service Manager

• Sep 2007 - Sep 2008

Nurtured vital client relationships with BT by supplying the company with relevant and valued Cerner knowledge. Directed service and support for the 20-person UK team composed of ITIL Service Manager, Project Leads, and Support Analysts. Managed service-level agreements (SLAs) associated with the BT contract. • Eliminated penalties and credits lost due to service failures during tenure. • Increased client satisfaction and boosted service-resolution productivity by creating and implementing a new organizational structure. • Elevated efficiencies in headcount, costs and revenue projections by initiating the first Cerner UK profit-and-loss statement.• Honored with BT recognition award for effective management and delivery of the first BT Maintenance Upgrade of London Cluster Release 0. Show less

Programme Delivery Manager

• Jun 2006 - Sep 2007

Led release management and contractual testing for the BT contract for the first 2 major releases, consistently delivering on deadlines and deployment goals to maintain the project schedule. Hired and trained 28 local associates of varying levels. Performed rigorous testing regiments to meet government criteria, including module, system, integration, scalability and performance, ready-for-operations, and regression testing. Engaged in contract negotiations to increase the value of the relationship with BT. • Raised the contract value by negotiating the addition of significant business and the creation of a BT design and build team.• Achieved contractual delivery milestones which delivered milestone payments.• Deployed the first release to the London First 3 Trusts on time and on budget as well as completing the second release’s design prior to vacating the position. Show less

UK Release Programme Manager

• Aug 2005 - Jun 2006

Resposibilities to deliver the first Cerner release to the UK Southern Programme for Information Technology.Relocated to London, England to be the first Release Programme Manager responsible for deployment of SPfIT Release. Spearheaded development & deployment of the Fujitsu Release, managing all program aspects to successful completion. Ensured Cerner delivered on all contract aspects with the client by maintaining documentation, conducting process analysis, and educating the client’s staff. Oversaw requirements elaboration with strategists, cluster-wide configuration and design, and contractual testing and initial deployment. Served as the key interface between project teams and liaised with the customer and subcontractors. Fostered constructive and professional relationships with the client to create a long-lasting relationship and bond. • Gained 3 additional deployments after successfully implementing the Nuffield Orthopedic Clinic Trust as the first LSP conversion.• Secured delivery of significant change post initial release. • Honored with a Distinguished Performance rating and ranked among the company’s top 5%. Show less

Engineering Manager - Radiology & PACS Viewer

• Jul 2003 - Sep 2005

Directed implementation and enforcement of the development process for RadNet, ProVision, and Diagnostic Workstation, overseeing projects from infancy to testing. Partnered closely with the client to address concerns, supply information and build relationships. Managed the development process for remote teams in Houston, Germany, and India while supervising 22 associates. • Developed a strategic relationship between the Radiology Enterprise business unit and Memorial Hermann Health Systems. Show less

Sr. Engineering Project Leader

• Jul 2002 - Jul 2003

Ensured quality and process reporting while serving as project and engineering manager for a 7-person team of developers for the Emergency Medicine application set. Negotiated for additional resources with company executives and selected 3 developers to join the team to ensure project completion met the client’s timeline. • Saved a client relationship by delivering 12 key projects to UPMC.

Operations Team Leader

• Jul 2001 - Jul 2002

Spearheaded a 4-person team in the support and analysis of technical and functional issues relating to FirstNet. Debugged C++, VC++, and SQL code using in-depth product usability and troubleshooting knowledge. Established a motivated team of help desk associates by partnering individually with team members and rewarding solid performances. • Contributed to the development of the FISH Program and the Perfect Client Experience Program.

Software Engineer

• Jul 2000 - Jul 2001

Responsible for the technical investigation and corrections of defects related to FirstNet. Development tools; Microsoft Visual Studio C++, CCL and system trouble shooting applications.