IT Engineer

• Apr 2022 - Present

App/Cloud Support Senior Analyst

• Nov 2021 - Mar 2022

IT Service Desk - Specialist

• Jul 2013 - Nov 2021

• 8 years of Information Technology experience focused in Service Account Management for all global users (internal, external, contractor, 3rd-Party vendor, and partners) of Emerson • 8 years of Active Directory and MS Exchange administration (troubleshooting, user account creation, resets and modifications, add accounts to appropriate security groups, modify quotas on Windows servers, create and modify distribution list, create and modify shared mailboxes, and modify SMTP addresses) experience. • Extensive experience in Active Directory design and configuration including organizational unit, Group Policies, AD Schema, AD DNS, Trusts, AD Certificate Services, AD Site Topology for EMRSN.com and EXTEMR Domain and its subgroups (corporate, automation, commercial-residential solution) • 8 years’ experience of providing client-support for EPIC, Fisher First 2.0, Flex, SharePoint, Telephony Services, Mobile Device Management (MDM) and JD Edwards (JDE) • 8 years’ experience supporting Oracle 12i E-Business Suite in an Administrative, HR, Global Manufacturing environment and Modules. • 6 years’ experience as Oracle Account Management Leader (Stage Gate 6) • 5+ years’ experience in handling account management for JP Morgan, US Bank and Bank of America CashPro • 8 years’ experience handling escalations in Request and Incident Management. • 5 years of experience of using HP Service Management (HPSM) Ticketing System. • 3 years’ experience using ServiceNow for IT Service Management (ITSM) in improving operational efficiencies through streamlining and automation of tasks. • 6 years’ experience in Knowledge Management. • 5+ years’ experience as Point Contact Person and Mentor for all aspects of training for IT Service Desk Accounts Provisioning Team (current and emerging technologies, course development, knowledge-based process). Show less

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• 2012 - 2012