Experience

OPEN TO NEW POSSIBILITIES

• South Africa
• 1 - 100 Employee

• Searching

  • Oct 2019 - Present



Bank of America

• United States
• Banking
• 700 & Above Employee

• Learning Fulfillment Consultant

  • Mar 2011 - Oct 2019

  Charlotte, North Carolina Area Managed client relationships and built trust among learning teams. Provided proactive consultation to identify and recommend learning solutions; supported end to end process. Identified process gaps to recommend solutions and mitigate risk. Consulted on learner experience and devised solutions in the tool to support the needs of the program. Developed best practices and consulted on the use of the LMS and associated support tools and processes. Strong business acumen: Understanding business… Show more Managed client relationships and built trust among learning teams. Provided proactive consultation to identify and recommend learning solutions; supported end to end process. Identified process gaps to recommend solutions and mitigate risk. Consulted on learner experience and devised solutions in the tool to support the needs of the program. Developed best practices and consulted on the use of the LMS and associated support tools and processes. Strong business acumen: Understanding business strategy, processes, people and technology. Change management: Supported the implementation and adoption of two LMS systems. Received a Platinum Award for work efforts during an LMS transition. Supported with critical feedback on LOB needs that impacted system choices and process creation. Identified roadblocks and implemented proactive solutions: Troubleshooting/understanding/testing system behaviors and solving issues from training deployment. Often developed creative solutions and prepared support materials for education and implementation of solutions. Created an FAQ solution to support business partners and streamline workflow/increase work capacity.

• Learning Operations Consultant

  • Oct 2006 - Jun 2011

  Charlotte, North Carolina, United States Engaged with Learning Executives and consulting teams to maximize the benefits of the LMS and other Fulfillment team capabilities. Supported transition of the system creating education materials and providing system training. Offered end-to-end solutions: Provided solutions pertaining to course, curriculum, assignments and instructor/virtual event set-ups in the LMS, identifying outputs and solving for specific needs/outcomes. Managed client relationships, built trust among learning… Show more Engaged with Learning Executives and consulting teams to maximize the benefits of the LMS and other Fulfillment team capabilities. Supported transition of the system creating education materials and providing system training. Offered end-to-end solutions: Provided solutions pertaining to course, curriculum, assignments and instructor/virtual event set-ups in the LMS, identifying outputs and solving for specific needs/outcomes. Managed client relationships, built trust among learning teams, and identified risk: Proactively provided consultations to identify gaps and recommend learning solutions. Acted as a risk point of contact to mitigate risk appropriately. Became a trusted go-to source for partners.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Supplier Lead - Supply Chain Management

  • Sep 2005 - Jun 2006

  Charlotte, North Carolina, United States Managed multiple Enterprise Wide commodities and suppliers averaging $30mm in annual spend. Mitigated risk by completing 18 cadence deliverables per supplier in a timely fashion. Partnered with Line of Business to leverage spend and identify/deliver productivity savings. Managed projects involving supplier and bank associates. Coordinated resolution of complex service and/or product issues between suppliers and associates. Conducted monthly VOC surveys, identified issues and orchestrated action… Show more Managed multiple Enterprise Wide commodities and suppliers averaging $30mm in annual spend. Mitigated risk by completing 18 cadence deliverables per supplier in a timely fashion. Partnered with Line of Business to leverage spend and identify/deliver productivity savings. Managed projects involving supplier and bank associates. Coordinated resolution of complex service and/or product issues between suppliers and associates. Conducted monthly VOC surveys, identified issues and orchestrated action plans to resolve. Show less



World Travel

• Azerbaijan
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Purching Manager

  • Feb 2002 - Sep 2005

  Charlotte, North Carolina Area Purchasing Manager Specialist (May 2004 – Sept 2005) Specialist for the online bidding tool Procuri utilized for purchasing large spend programs. Trained suppliers on system for bidding process; created and conducted online bids. Created and implemented New Hire Training Program Manual. Developed and maintained Standard Operation Procedures and Policies. Managed 1.5mm in accounts. Purchasing Manager (Mar 2003- May 2004) Purchased over 135 programs per year while maintaining… Show more Purchasing Manager Specialist (May 2004 – Sept 2005) Specialist for the online bidding tool Procuri utilized for purchasing large spend programs. Trained suppliers on system for bidding process; created and conducted online bids. Created and implemented New Hire Training Program Manual. Developed and maintained Standard Operation Procedures and Policies. Managed 1.5mm in accounts. Purchasing Manager (Mar 2003- May 2004) Purchased over 135 programs per year while maintaining exemplary service levels. Conducted property searches, negotiated different categories of spend, and executed contracts. Excelled at contract negotiations with proven savings averaging 20%. Created budgets, managed database, and reconciled bills in Plan2Attend software. Training Coordinator (Feb 2002 – Mar 2003) Managed complex meetings, training programs and events for high level executives. Purchased, planned and reconciled over 400 events nationwide ($1mm expenditures). Show less



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Multiple Customer Service Roles

  • Dec 1998 - Feb 2002

  Charlotte, North Carolina Area Guest Services Manager (Jan 2001-Feb 2002) Front Desk Supervisor (Aug 2000-Jan 2001) Customer Service Representative (Dec 1998 – Aug 2000)