Experience

DecisionPoint Corporation

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Operations & Training Specialist

  • Dec 2022 - Present



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Corporate Software Trainer

  • Sep 2022 - Jan 2023



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Training Coordinator

  • Sep 2021 - Jan 2023



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• GSO Special Projects Coordinator

  • Feb 2020 - Jun 2021

  Proposed workable courses of action with regard to employee preferences, family size, and rank for Housing Board meetings; kept minutes of all meeting activity for documentation. Oversaw Embassy Housing pool residences to ascertain key characteristics; maintained spreadsheets of key data. Forwarded housing assignment updates to American travelers after Housing Board approval. Confirmed arrival and departure dates for subsequent spreadsheet tracking with American personnel and agency superiors. Fielded inquiries from incoming Americans assigned to embassy regarding housing, and forwarded Housing Surveys for completion. • Drafted management notice regarding the Hatch Act prior to Presidential elections in 2020.• Contributed to contract revisions for the Superintendent of the Department-funded school in Dhaka, as well as the arrival process for a life-size elephant artwork for chancery display.• Took the initiative to assist in other departments to fulfill duties during absences related to COVID-19 federal employee furloughs.• Earned reputation from supervisor for continually demonstrating impeccable record-keeping skills, attention to detail, expertise on embassy operations, and the willingness to personally address concerns from residents.



ASRC Federal

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Trainer

  • Jan 2015 - Jun 2019

  Held responsibility for training new Patent Officers on Automated Information Systems (AIS) usage. Provided ongoing training through help desk operations, phone, and group chat. Documented AIS functions utilizing SnagIt 2018 and MS PowerPoint. Reviewed training plans with federal agency management teams on a regular basis. Facilitated training course rehearsals with technical teams and senior leadership. • MS Word 2016 Project: Served as Team Lead and directed project participants in managing updates and developing lesson plans for diverse audiences. Managed workflows to guarantee on-time delivery.



EDS Group

• IT Services and IT Consulting
• 300 - 400 Employee

• Business Systems Analyst

  • Sep 2005 - Aug 2007

  Supported the implementation of FedTraveler.com, an Internet-based travel booking system.IMPLEMENTATION TEAMApplied knowledge of the customer's business and industry to develop project specifications. Analyzed business and user needs, documented requirements and translate into proper system requirements specifications. Advised on methods to improve business processes. Conducted validation and testing of Agency data. Assisted team with User Acceptance Testing (UAT) and Systems Integration Testing (SIT). Documented processes and functionality in FedTraveler.com software. Reviewed Change Requests (CR). Assisted Tier III with resolving help desk tickets using Right Now.TRAINING TEAMDeveloped course materials, such as instructor guides and participant workbooks, to be used to deliver training of FedTraveler.com. Delivered training to Federal Government agencies in the DC metropolitan area, as well as across the nation. Coordinated and lead internal software training for EDS employees. Developed an infrastructure for the training database.



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Defense Travel System Trainer

  • Aug 2004 - Aug 2005

  Trained the Defense Travel System software (DTS) and GovTrip training classes for Travel Administration and Document Preparation Courses. Prepared all training materials and equipment shipped to/from the training sites, including units setup/tear-down and packing/unpacking. Collected student registration, evaluation and feedback, lessons learned, analyzed and composed reports and adjusted training materials/presentation.Contributions / Achievements Provided Tier III Help Desk assistance and conducted web cast/teleconference training as needed. Developed, wrote, edited, revised and updated DTS and GovTrip software training guides, lesson plans, and other training presentation materials.



Bill & Melinda Gates Foundation

• United States
• Non-profit Organizations
• 700 & Above Employee

• Public Access Computing Trainer

  • Feb 1999 - Sep 2001

  Spend two out of every three weeks traveling nationwide installing granted computer hardware and peripherals in public libraries. Perform troubleshooting of computer devices, such as servers, workstations, hubs, switches, 3COM 56K dual modems; troubleshoot LANs, ensure connectivity. Provide on-site technical support for public libraries. Conduct one or two day training sessions in MS Office Suite (97 & 2000): Word, Publisher, FrontPage, PowerPoint, Access & some Excel; other software programs include Encarta Encyclopedia Reference Suite, and various children’s software programs.