Experience

NOVALINK SOLUTIONS LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Recruiter

  • Mar 2020 - May 2020

  Georgia, United States • Maintain and manage accounts and requisitions • Collaborate with account managers, coordinators, and recruiters for alignment on hiring needs • Post open roles on job boards to attract candidates, pre-screened and qualified candidates



XEROX, TELE-TECH, KELLY SERVICES, APPLE, INC.,

• Technical Support Advisor / Customer Care Associate

  • May 2013 - Dec 2017

  • Provided first line support for customer inquiries, issues, and requests for electronic devices including cell phones and tablets • Maintained call logs onto database and provided customer focused solutions to problems • Maintained and cultivated professional relationships with customers



Freelance, self-employed

• Service Dispatcher

  • Jan 2017 - Nov 2017

  • Managed service calls by utilizing customer service skills to mitigate grievances • Maintained route and sequence changes to enhance customer service efficiency • Efficiently dispatched service technicians to optimize equitable distribution of work and documentation



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Data Support Specialist

  • Dec 2014 - Mar 2016

  • Managed multiple system databases, knowledge resources, and technical applications for solution-based troubleshooting • Collaborated with client departments to efficiently resolve customer concerns and grievances • Product SME responsible for generating sales leads