Experience

Insightly

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Present

  Customer Success Manager of General Business Customer Success Manager of General Business



Quartz Network

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Customer Success Manager

  • Mar 2021 - Nov 2021



Demandforce

• United States
• Software Development
• 1 - 100 Employee

• Sr. Mid-Market Customer Success Manager

  • May 2019 - Mar 2021

  Responsibilities include: Onboarded new customers and Win-backs.Monitored health & proactively of accounts based on Gainsight data.Handle high Retention conversations & conducted renewal conversations with accounts at risk.Highly Successfully with up-sells based on system features related to client goalsBuilt trustworthy relationships with clients as well as maintained a bright atmosphere during difficult conversations with contracts.Participated in BETA & UAT Testing with productive development team, Attended Conferences representing the CSM Team, mentored teammates with best practices and soft skill scenario's.

• Customer Success Manager

  • Jun 2018 - May 2019

  Manage a book of business of 1.3 millionConduct proactive outreach calls to improve client health scores and retention rates.Understanding clients’ business needs and serving as a consultant to meets those needs.Design business owners and management in implementing business operations and strategies to grow.Online reputation, optimize internal and external processes and communications.



Jeans Warehouse Hawai'i

• Honolulu

• Product Manager

  • Aug 2016 - Feb 2018

  Collaborated on website content, trends, verbiage, styled All Website Merchandise. Styled & Oversaw Off-Site Photoshoots. Coordinate Model Casting & Interact with Talent Agencies as Point of contact for website communication Customer Service Emails. Created Marketing Email Blasts for New Arrivals, Sales Promo, Trends, etc. Worked directly with companies Buyers consulted social media planning and growth content Collaborated on website content, trends, verbiage, styled All Website Merchandise. Styled & Oversaw Off-Site Photoshoots. Coordinate Model Casting & Interact with Talent Agencies as Point of contact for website communication Customer Service Emails. Created Marketing Email Blasts for New Arrivals, Sales Promo, Trends, etc. Worked directly with companies Buyers consulted social media planning and growth content



Urban Pacific Communications

• United States
• Advertising Services
• 1 - 100 Employee

• Public Relations Intern

  • Jan 2015 - Jun 2015

  • Assist in market research for clients • Maintain and manage client social media networks • Draft press releases and tag lines • Event planning and day-of coordination • Client relations Completed Internship Hours • Assist in market research for clients • Maintain and manage client social media networks • Draft press releases and tag lines • Event planning and day-of coordination • Client relations Completed Internship Hours



Nextdoor

• Honolulu, HI

• Internship

  • 2014 - 2015

  Planning Events Social Media Relations Media Relations Problem Solving Marketing Planning Events Social Media Relations Media Relations Problem Solving Marketing



V Marketing

• Santa Fe Springs

• Personal Assistant

  • Dec 2010 - Jul 2012

  Locate up and coming real estate opportunities, office manager, evaluate business plans, tracked all court documents, developed employee work schedules, maintained emails for management, interviewed potential candidates for employment. Locate up and coming real estate opportunities, office manager, evaluate business plans, tracked all court documents, developed employee work schedules, maintained emails for management, interviewed potential candidates for employment.