Vice President Corporate Operations

• Jun 2019 - Present

Assistant Deputy Minister - Office of Planning, Performance and Improvement

• Sep 2016 - May 2019

Executive Director - Planning, Accountability and Reporting

• Nov 2012 - Sep 2016

Strategic planning, performance management, program review, and change management.

Executive Director, Strategic Planning and Communications

• May 2011 - Nov 2012

Board, government and stakeholder relations, communications, corporate social responsibility, Chief Privacy Officer, Corporate Plan Board, government and stakeholder relations, communications, corporate social responsibility, Chief Privacy Officer, Corporate Plan

Director, Entreprise Planning Office

• Apr 2008 - May 2011

Provide customer service and support for Board, Executive and division strategic planning, process management, change management and benefits harvesting. Lead the Enterprise Planning Office and the Portfolio Management Office. Provide customer service and support for Board, Executive and division strategic planning, process management, change management and benefits harvesting. Lead the Enterprise Planning Office and the Portfolio Management Office.

Director, Customer Services

• Sep 2006 - Apr 2008

Lead a customer service focused team of 14 direct reports and 200 inscope employees for the functions of credit services. operator services, and internal help desk, . Provided sponsorship for move to more automated functions for customer facing services, change management and employee retraining.

Director of Carrier Relations

• Jan 2005 - Sep 2006

Director for Wholesale Marketing and Sales division, reporting to Chief Technology OfficerLead a customer service focused team of eight direct reports and 63 inscope employees to exceed revenue targets and expense reduction targets each year.

Director Systems Security Program

• Jan 2003 - Dec 2004

Director Corporate Project Management Office

• May 1999 - Dec 2002