Experience

e-TeleQuote Insurance Inc.

• United States
• Insurance
• 300 - 400 Employee

• Information Technology Help Desk Manager

  • Feb 2022 - Present

• System Administrator

  • Sep 2019 - Feb 2022



OSO Web Designs and Graphics

• Tracy, CA.

• Web Developer - Designer

  • 2009 - Present

  • Manage development of websites. • Manage Graphics for websites • Management client environment • Deisgn website format and templates • Communicate with clients • Manage development of websites. • Manage Graphics for websites • Management client environment • Deisgn website format and templates • Communicate with clients



Ebowl.biz

• Web Developer / E-mail marketing

  • 2009 - Present

  • Maintain Website • Create graphics • Create Flyers • Provide updates • Create spreadsheets using MS Excel and MS Access • Create e-mail campaigns for marketing of businesses to their clients • Maintain Website • Create graphics • Create Flyers • Provide updates • Create spreadsheets using MS Excel and MS Access • Create e-mail campaigns for marketing of businesses to their clients



General Dynamics

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Information Technology Advanced Engineer

  • Dec 2009 - Feb 2021

  • Build, maintain, and coordinate hardware and software for entire multi-location business. • Manage Junior PC technicians - Tasking, and direction of PC Technicians (this includes: Assisting with tasks, training them on new tasks, problem solving for the end-users) • Active Directory use for users and systems in domains • Ticket Tracking for IT Help Desk • Use of LanDesk administration (software distribution, monitoring, and system tracking) • Problem solving and troubleshooting skills and technologies • Some network admin tasking • TCP/IP protocols, Peer to Peer • Imaging systems using LanDesk Technologies, Ghost, Acronis • Internal and external coordination and communication • Remote support to users who are not located at a support site Show less



Aviza Technology

• PC Technician - Help Desk Lead

  • Jul 2000 - Mar 2009

  • Manage the End User Support IT Help Desk. • Manage Junior PC technicians - Tasking, and direction of PC Technicians (this includes regulating their work, training them on new tasks, problem solving for the end-users) • Granting Drive and folder access for End Users with approved signatures using Active Directory • Responsible for ordering of all hardware and accessories in support of client systems and communication equipment • Developed and present new user training and orientation • Coordination of Software and Hardware Upgrades to all PC's and laptops • Troubleshooting, rebuilding, and deploying PC equipment in regards to hardware and software. This includes building a PC system from scratch. • HelpStar Assets, and tickets (data base for open and closed tickets for Information Technology group worldwide) • Imaging systems (PC's and Laptops) Using Acronis and Ghost • Training End Users in a class room environment on all software that is available to them, and how to use the systems they are provided • Complete remote support to all off-site personnel (using VPN, IPass, Remote Desktop, PC Anywhere, and Internet Portals). Show less



GTE Government Systems

• Defense and Space Manufacturing
• 1 - 100 Employee

• IT User Support and Representative

  • 1995 - 1999

  First response end user support / help desk for classified program areas – Top Secret Clearance obtained for this position.• Answer the Help Desk telephone hotline• Give first response user support over the phone• Backup all computers• Maintenance of all computers• Configure new computers• Backup of employee data• Maintained roaming profiles• Troubleshoot end user issues• Installation of software• Maintain all computers in classified areas with upgrades and new software Show less

• Administrative Assistant

  • 1990 - 1995

  Administrative support to VP’s and their staff of multiple classified contracts and programs. Top Secret Clearances were obtained for this position. This position had the following duties, but was not limited to: • Filing, • data processing, • creating and logging of documentation• presentation creation, • telephone communication with high profile officials, • answering phones, • backing up classified computer systems, • letter composition, • Escorting non cleared personnel through classified security zones. Show less