Experience

USAA Casualty Insurance Company

• United States
• Insurance
• 1 - 100 Employee

• Insurance Professional

  • Oct 2021 - Present

  • Provides property and Causality (P&C) member’s clear and knowledgeable information directly related to their requirements to help ensure members financial security that align with USAA standards. • Diligently writes, issues, and or quotes policies such as homeowners, home rentals, valuable personal property, and umbrella policies. • Uses IDcomm to connect with 20+ members a day. • Diligently sources though KCpage to ensure the member receives the correct information regarding their policies. • Meticulously documents using ODoc and Prodoc when needed. Show less



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Member Service Representative

  • Aug 2017 - Dec 2021

  • Carefully walked patients through pre-training requirements for their insulin pump therapy. • Answered 200+ inbound calls through cisco that supported patient questions and routed calls to the necessary department on a weekly basis. • Documented all patient needs/ requests through salesforce and compass. • Made 150+ outbound patient calls on a reoccurring monthly basis. • Provided patients support with any technical questions. • Assisted patients with getting scheduled for in person training for pump therapy and follow up. • Followed all correct HIPPA guidelines and made account changes through SAP (Systems Applications and Products and Data Processing) Show less



JW Marriott

• Hospitality
• 700 & Above Employee

• Server/Barista

  • Oct 2014 - Aug 2017

  • Engaged with guests and provided their food and beverage needs in a timely manner. • Trained and mentored all new rotating employees. • Documented all orders through internal POS system. • Accepted all forms of payment including cash, credit/debit, gift cards, and room charges. • Managed and maintained the inventory for store operations. • Engaged with guests and provided their food and beverage needs in a timely manner. • Trained and mentored all new rotating employees. • Documented all orders through internal POS system. • Accepted all forms of payment including cash, credit/debit, gift cards, and room charges. • Managed and maintained the inventory for store operations.



San Antonio's Finest Realty

• Licensed Real Estate Agent

  • Sep 2011 - Oct 2014

  • Licensed real estate agent with a focus in client satisfaction. • Handled communication and coordinated between agents, clients, title companies, and loan officers. • Educated and briefed clients on the current real estate market and buying techniques. • Carefully guided all clientele through the start to finish home buying or selling process. • Guided home buyers and sellers through the process of short sales. • Licensed real estate agent with a focus in client satisfaction. • Handled communication and coordinated between agents, clients, title companies, and loan officers. • Educated and briefed clients on the current real estate market and buying techniques. • Carefully guided all clientele through the start to finish home buying or selling process. • Guided home buyers and sellers through the process of short sales.