Technical Support Specialist

• Mar 2023 - Present

Repair Technician

• Nov 2021 - Nov 2022

• Repair Apple and Android hardware. • Troubleshoot mobile device software. • Assist over 10 customers a day with device repair and device setup. • Assist Lead Technician with operations. • Always available to help team within my district with any questions they have about repairs and operations. • Helped my team climb to Number 1 in the country for volume. • Repair Apple and Android hardware. • Troubleshoot mobile device software. • Assist over 10 customers a day with device repair and device setup. • Assist Lead Technician with operations. • Always available to help team within my district with any questions they have about repairs and operations. • Helped my team climb to Number 1 in the country for volume.

Repair Technician

• Aug 2017 - Sep 2021

• Learned device repair and troubleshooting through extensive hands on training. I went from 2-3 repairs a day to 6 repairs a day with the assistance of my team. • Utilized a ticket system for repair intake. • In charge of operations (inventory, shipping & receiving). • I represented my district in a pilot program to launch service and repair with another mobile carrier. • Utilized chat service for tech support. • Learned device repair and troubleshooting through extensive hands on training. I went from 2-3 repairs a day to 6 repairs a day with the assistance of my team. • Utilized a ticket system for repair intake. • In charge of operations (inventory, shipping & receiving). • I represented my district in a pilot program to launch service and repair with another mobile carrier. • Utilized chat service for tech support.

Sales Advisor

• Jun 2015 - Dec 2017

Store Operations Associate/Sales Associate

• Sep 2015 - Aug 2017

Inventory Supervisor

• Jan 2010 - Jun 2015

• Assist team with accurate inventory counts and interact with clients to ensure a good relationship. • Support Inventory Managers and Area Manager during large scale counts by leading and guiding crews with tasks. • Consistently among the top 5 teams in the country for productivity. • Assist team with accurate inventory counts and interact with clients to ensure a good relationship. • Support Inventory Managers and Area Manager during large scale counts by leading and guiding crews with tasks. • Consistently among the top 5 teams in the country for productivity.