Healthcare Coordinator

• Aug 2020 - Present

Patient Care CoordinatorCaduceus Medical Group, Yorba Linda ,CA Within this role, I engage in a wide array of tasks, excelling across diverse responsibilities, such as Front Office Coordinator, Administrative / Medical Assistant, and Medical Officer Manager. A focal point of my efforts is directed at enhancing office productivity through organization and coordination of day-to-day operations. I undertake responsibilities, including managing accounting tasks and insurance/medication authorizations. A key facet of my role involves management of a high-volume call center. In this capacity, I display agility in promptly addressing inquiries while ensuring an unparalleled level of customer service for patients and stakeholders. By taking charge of Medicare, Medicaid, and commercial insurance matters, I contribute to the accuracy of billing and reimbursement processes. My scope extends to encompassing various dimensions of internal and external logistics, a task in which I leverage platforms such as Google Gmail, Drive, Docs, and Sheets. These tools enable me to uphold an up-to-date repository of essential documentation. I oversee pivotal elements like patient scheduling, billing, data entry processing, and cash posting. Furthermore, I actively manage staffing levels to guarantee the provision of optimal patient care and support. Aiding in organization's integrity, I also oversee filing system, ensuring that patient records are securely stored.• Fostered new partnerships by exhibiting excellent sales cold-calling abilities.• Set records in handling large number of calls, showcasing multitasking skills.• Contributed to expanding medical practice and securing top talent.• Utilized extensive knowledge of HIPAA and labor laws to maintain compliance throughout all aspects of office's operations.• Developed and implemented office policies and procedures to enhance overall office performance and maintain compliance with industry standards. Show less

Referral Coordinator

• Nov 2017 - Aug 2020

I possess exceptional interpersonal skills that enable me to initiate and handle clinical referrals for various services. I maintain a friendly and outgoing attitude with patients and staff, even under pressure. Additionally, I can work effectively with interruptions and manage multiple priorities, ensuring I complete tasks within the given time frame. I verify insurance coverage and obtain authorizations from insurance providers as required. I am committed to delivering top-notch service as a liaison between hospitals, physicians, health plans, vendors, patients, and referral sources. Finally, I develop and maintain a database of referral physician offices, taking into account each physician's preferences at the clinic. Show less

Customer Service Support Specialist

• Aug 2015 - Nov 2017

Front Office Coordinator Medical Assistant

• Oct 2012 - Aug 2015

I have extensive experience in all aspects of reception duties, including warmly welcoming patients as soon as they arrive at the office, checking patients in and out, scheduling and confirming appointments, and handling cashiering. I'm able to successfully convert incoming patient inquiries into booked consultations, and I make it a priority to complete and review all necessary patient paperwork, scanning documents into patient charts. Answering phones, taking messages, screening, and forwarding incoming calls are also part of my skill set. I have a deep understanding of health insurance and payers, and I'm able to manage multiple provider schedules with ease. I'm responsible for performing daily activity reports, reviewing and reconciling them, and receiving, sorting, and distributing daily deliveries. I'm also proficient in performing other clerical receptionist duties such as filing, photocopying, scanning, and faxing. I maintain a high level of professionalism at all times and possess the ability to multitask and prioritize. I'm a critical thinker and can adapt to a challenging work environment. Good organization and time management skills are a must for me, and I'm always willing to pitch in and work as a team. Providing excellent customer service is a top priority for me. I'm able to effectively communicate with patients about treatments, products, medical benefits, and center policies and procedures. I follow a proven process and work well in a challenging environment, always meeting my goals. I'm efficient, meticulous, and an adaptive learner, and I'm comfortable using computers and applications. My knowledge of electronic medical records is extensive, and I'm friendly, upbeat, and honest at all times. I maintain poise under pressure and thrive in a demanding environment. Show less