Experience

SunVilla Corporation

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2021 - Present

  Assist the customers needs through email and/or phone calls to answer questions and order parts needed to fulfill warranty claims. Data entry of customer information into Sales Force and ordering parts. Correspond with customers with follow up information until the items are shipped out and close the claim. Manage the Shopify account for Sunvilla for any returns, refunds, replacement parts for damaged items. Prepare the departments weekly partial refunds to be sent to accounting. Assist the customers needs through email and/or phone calls to answer questions and order parts needed to fulfill warranty claims. Data entry of customer information into Sales Force and ordering parts. Correspond with customers with follow up information until the items are shipped out and close the claim. Manage the Shopify account for Sunvilla for any returns, refunds, replacement parts for damaged items. Prepare the departments weekly partial refunds to be sent to accounting.



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • May 2020 - Feb 2021

  Yotrio (May – August) & Sunvilla (August – February)Assist the customers needs through email and/or phone calls to answer questions and order parts needed to fulfill warranty claims. Data entry of customer information into Sales Force and ordering parts. Correspond with customers with follow up information until the items are shipped out and close the claim.

• Data Entry Clerk

  • Nov 2019 - May 2020

  Dept TDT: Data entry of thousands of tax checks received. Sorting and processing of the checks after data entry to the processors.Dept Refunds & Returns: Assist processors in contacting the County Treasurers office for information of the refund or return.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier/customer service associate

  • Aug 2018 - Mar 2019

  Checking customers sales transactions at the register. Money services for Walmart money transfers and money orders Assisting customers with item return and exchanges Checking customers sales transactions at the register. Money services for Walmart money transfers and money orders Assisting customers with item return and exchanges