On-site Support for Chick-fil-a

• Jul 2023 - Present

On-site Support for Southwire Industries

• Jul 2022 - Present

Audio Visual Technician

• Feb 2018 - Present

Support internal and external customers at the CDC by consultation on, and creation, configuration, production, and monitoring of, meetings and events. Responsibilities: • Support meetings and events in campus meeting rooms and conference spaces. • Meet with customers to plan and test upcoming presentations and productions. • Run sound and video for large meetings, including front of the house audio, video switching and video/audio conferencing, as well as back of the house audio and video production controlling remote cameras and switching for live broadcast, streaming and recording. • Create and carry out video conferenced meetings and live events via Zoom, Microsoft Teams, Skype, and hard codecs using Cisco and Polycom. Remotely monitor and control Cisco conferencing using TMS and other integrated Cisco tools. • Train customers to encourage confidence and self-sufficiency. • Inspect and test all meeting rooms weekly to ensure all systems are networked and functioning as expected. • Repair as necessary or refer to departmental engineer. Train customers to encourage confidence and self-sufficiency. Have worked with the World Health Organization, the Advisory Council on Immunization Practices, the CDC Ebola Emergency Response Task Force, and the CDC COVID-19 Emergency Task Force, among many others. Show less

Event Host

• Apr 2018 - Present

Greet and assist guests. Ensure assigned section is clean and in repair throughout event. Answer questions and give directions. Provide unparalleled customer service, problem-solving skills, and conflict resolution while maintaining a positive, professional and welcoming demeanor. Greet and assist guests. Ensure assigned section is clean and in repair throughout event. Answer questions and give directions. Provide unparalleled customer service, problem-solving skills, and conflict resolution while maintaining a positive, professional and welcoming demeanor.

Archives Assistant

• Jun 2017 - Feb 2018

Inventory, document, scan, categorize, clean and photograph Chick-fil-a heritage items and files for archival preservation. Enter each item in searchable internal database, safely display or store as appropriate. Inventory, document, scan, categorize, clean and photograph Chick-fil-a heritage items and files for archival preservation. Enter each item in searchable internal database, safely display or store as appropriate.

Service Desk Support Analyst

• Aug 2017 - Jan 2018

Provide remote IT support for over 150 law firms world-wide. Serve as the initial point of contact for customer incident reporting and resolution of software, hardware and network issues. Gather customer, troubleshooting and resolution data in the IQTrack ticketing system. Escalate incidents to higher tier support as required. Acquired MOS: Microsoft Office Word 2013 Expert Part 2 Certification Provide remote IT support for over 150 law firms world-wide. Serve as the initial point of contact for customer incident reporting and resolution of software, hardware and network issues. Gather customer, troubleshooting and resolution data in the IQTrack ticketing system. Escalate incidents to higher tier support as required. Acquired MOS: Microsoft Office Word 2013 Expert Part 2 Certification

AV Coordinator

• Oct 2016 - Dec 2016

Provide hands-on meeting support interfacing with attorneys and clients using various audio and video conferencing technologies, such as Cisco Telepresence Management Server for scheduling, MSE-8000 bridge, Telepresence Content Server, Jabber and Room Tracker. Set-up and support projectors, laptops, voice amplification systems, and computer projection. Provide hands-on meeting support interfacing with attorneys and clients using various audio and video conferencing technologies, such as Cisco Telepresence Management Server for scheduling, MSE-8000 bridge, Telepresence Content Server, Jabber and Room Tracker. Set-up and support projectors, laptops, voice amplification systems, and computer projection.

Audio Visual Specialist

• Nov 2007 - Feb 2016

Provide presentation and technology setup and support for customer meetings and events, including those at high levels for Turner and CNN executives. Responsibilities: • Plan and facilitate global multipoint video conferences using Polycom codecs, servers and software such as Resource Manager, RealPresence desktop, Blue Jeans and Skype. • Provide in-room AV support for all spaces from integrated, multi-screen executive conference rooms to small huddle spaces using Crestron and Extron controls, laptop interfaces, fixed and portable projectors, and flat panel monitors. • Support large audio conferences and their integration into video conferences using InterCall bridging and monitoring software. • Provide large event coordination, as well as equipment delivery and support, both on and off-site, using projectors, monitors, microphones, mixers, speakers, switchers, and laptop interfaces. • Work with outside vendors to provide support for off-site events. • Troubleshoot equipment and set-up issues. Repair equipment within scope or notify departmental engineer. • Oversee customer request queue in Remedy to ensure scheduling of staff for meeting and event support. Show less

Coordinator of Multimedia

• Jul 1997 - Nov 2007

Support and maintain presentation systems for all campus classrooms and event spaces. Design, develop and maintain College website. Responsibilities: • Provide AV support in all campus classroom and event spaces. • Assist and train faculty using classroom AV. • Launch, maintain, and operate campus video conferencing classroom. • Partner with vendors on new classroom audio visual design, development and installation. • Test classrooms weekly. Repair as necessary or coordinate with vendor for further service. • Schedule and supervise 20+ student employees for audio visual and multimedia lab positions. • Coordinate and carry out campus events and ceremonies such as performances, convocation, baccalaureate, and commencement. • Work closely with the Registrar’s office to ensure classes are scheduled in appropriately equipped rooms. • Assist faculty as a mentor and partner in the “Teaching and Learning with Technology Institute,” in which faculty conceive, create, and implement their own multimedia projects to enrich their classroom curriculum. • Implement R25 resource scheduling and calendaring software college-wide and train all campus users through hands-on classes and large, all-staff presentations. Show less

Audio Visual Technician

• 1990 - 1997

Provide audio-visual support for University classrooms and auditoriums. Responsibilities: • Set up and operate AV equipment in classrooms and event spaces. • Maintain and repair equipment. • Train faculty and staff. • Create and update weekly event schedule. • Schedule, train and supervise 10 student workers. • Design and implement departmental website. • Compile, write, edit, layout and publish monthly divisional newsletter. • Served on nine-month, full time collaborative team to review and redesign the University’s IT Division. Show less