District Manager

• Aug 2022 - Present

• Manage several locations and ensures high-quality standards of operation across them. • Promote brand loyalty by resolving unique and recurring concerns from both customers and staff. • Streamline processes by managing individual and team tasks. • Organize events in order to generate customer excitement • Develop training content as well as trained new employees on proper protocols and customer service standards to ensure customer satisfaction • Analyze customer traffic patterns and staff strengths in order to generate cohesive schedules for staff. • Generate and led weekly meetings with leadership to review business progress, address challenges and drive timely task completion. Show less

Service and Engagment Team Lead

• Dec 2021 - Aug 2022

Assistant General Manager/ Bar Manager

• Jul 2019 - Aug 2022

• Crafted special drink and cocktail menu items from scratch for our seasonal offerings across multiple locations• Listened to customer feedback and presented to it leadership in order to drive a more successful business• Partnered with both local and national brands to best showcase their products in our events.• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests• Collaborated with other managers to organize special events and promotions both in and outside of the venue• Adhered to state laws regarding alcoholic beverage services and customer regulations.• Managed day to day operations, including staff training, direction and motivation, as well as resolving team and customer concerns.• Provided feedback to employees based on performance and behavior.• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.• Closed out cash register and prepared cashier report at close of business. Show less

Food and Beverage Manager

• Feb 2019 - Jul 2019

• Completed efficient daily opening and closing processes, and prepared teams in order to maintain optimal financial results.• Oversaw employee performance, motivated staff, and addressed concerns to increase productivity.• Trained employees on methods for handling various aspects of sales, systematic issues, and customer concerns.• Managed supply restocking, area cleaning, and product organization to ensure availability of our products• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences Show less

General Manager

• Sep 2010 - Feb 2019

• Introduced new methods, practices, and systems to reduce customer wait and increase satisfaction. • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. • Partnered with non-profits, organizing events to generate financial aid for the organization. • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures. • Recruited, hired, and trained staff, working to establish key internal functions and outline scope of positions for new organization Monitored daily cash discrepancies, inventory shrinkage and drive-off Show less