Experience

Firestone Building Products

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Warranty Service Coordinator

  • Apr 2017 - Present

  •Communicate with Sales Representatives and Contractors through email and phone forwarranty issuance and revisions•Process leak calls and issuing purchase orders•Review and process payment to contractors and billings to owners.•Generate warranty credits and re-bills as required for special pricing arrangements•Transfer and Cancel Warranties•GACO integration•Input all warranties for GACO into GRM•Issue work orders for all GACO claims•Utilize AX for Gaco accounting•Create and document processes for CRM and GACO•Take incoming calls regarding warranties and warranty claims•Building owner services (BOS), oversee accounts for BSRO, CVS, RITEAID ,BIOLIFE, Advance Auto,and Best Buy regarding warranty and non warranty claims•Utilize SAP for creating PO's, checking customer accounts for payments, blocked payments,credits, and debts.