Experience

Hotel Zachary

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Mar 2018 - Present

  Responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff. Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with shift housekeepers of rooms to be cleaned and special requests. Complete all other duties assigned by Director Of… Responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff. Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with shift housekeepers of rooms to be cleaned and special requests. Complete all other duties assigned by Director Of Housekeeping.Ability to communicate effectively with the public and other Team Members.Experienced in scheduling and budgeting department according to occupancy. Read, write and speak English fluently.Track, log and file Lost and Found items Software ExperienceLightSpeed (marriott systems)Microsoft Suite (Word, Excel, Powerpoint) Show more Show less



Joie de Vivre Hotels - Commune Hotels & Resorts

• Housemen Supervisor

  • Feb 2012 - Mar 2018

  • Supervising the housemen and laundry staff ; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.• Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.• Oversee the opening & closing of the day, ensuring housekeeping attendants' carts, laundry room, storage closets are clean and restocked.• Supervise and inspect the cleaning of the… • Supervising the housemen and laundry staff ; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.• Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.• Oversee the opening & closing of the day, ensuring housekeeping attendants' carts, laundry room, storage closets are clean and restocked.• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.• Inspect housemen and laundry attendant performance assigned daily duties are meeting standards and productivity levels.• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping, property/grounds, breakfast room and houseman operation.• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.• Respond to guest requests, concerns and problems to ensure guest satisfaction.• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. Show more Show less



Chicago Park District

• United States
• Government Administration
• 700 & Above Employee

• Junior Laborer

  • May 2008 - Aug 2011

  Operated weed eater leaf blowers and lawnmowerMaintained greenery in Chicago parks by cleaning, cutting, and watering grass as neededSupported minor landscaping projects in Chicago playgroundsCleaned and sanitized streets and facilities after major city eventsPerformed janitorial tasks and many others as needed



Cosi

• Brazil
• Restaurants

• Barista

  • Aug 2006 - Aug 2007

  Operated cash register as well as made sure register was balancedMaintained excellent customer service by answering questions and maintaining a friendly demeanorCollaborated with teammates to ensure that shift was smoothlySolved problem and resolved customers’ issues immediately when they arise



Michael Reese Hospital

• Hospitals and Health Care
• 1 - 100 Employee

• Admitting clerk

  • Aug 2006 - Aug 2007

  Responsible for admitting patients into emergency roomFiled patients’ information and ensured that it got to the respective staff memberEntered patient information into Medisoft softwareSorted and distributed hospital staff mail Answered phones and directed patients’ questions and as needed