Experience

Winston-Salem Transit Authority

• Truck Transportation
• 1 - 100 Employee

• ADA Specialist

  • Mar 2022 - Present

  Assist individuals who are differently abled with technical support and daily living. Assist individuals who are differently abled with technical support and daily living.



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• Transportation Security Officer

  • Feb 2019 - Jan 2021

  Utilize national and federal database, to verify boarding passes, credentials and check identification for authenticityGiving verbal directions on making the screening process swifter and easier Utilize national and federal database, to verify boarding passes, credentials and check identification for authenticityGiving verbal directions on making the screening process swifter and easier



North Carolina Department of Public Safety

• United States
• Public Safety
• 700 & Above Employee

• Processing Assistant

  • Sep 2015 - Aug 2018

  Provide technical assistance to staff in different departments ensuring to uphold policy and proceduresCoordinate written material and reports to ensure accuracy and integrity of information and make corrections Provide technical assistance to staff in different departments ensuring to uphold policy and proceduresCoordinate written material and reports to ensure accuracy and integrity of information and make corrections



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Help Desk Representative

  • Jan 2014 - Jan 2015

  Addressed and responded to high volume of telephone calls from customers inquiring about company products/services, billing and repair needsAdministered the scheduling of installation and service appointmentsExpedited customer issues while maintaining accuracy of details and customer confidentiality, helping to avoid fraud on accounts or unauthorized disclosureAcquired and demonstrated thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of competitorsDeveloped working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)



Conduit Global

• United States
• IT System Custom Software Development
• 400 - 500 Employee

• Help Desk Representative

  • Jul 2012 - Dec 2013

  Executed logical troubleshooting for cell phone customers Documented troubleshooting steps and confirm resolution of caseAdministered guidance and support for voice calling features and self-help installation Evaluated Prepaid customers with general billing questions, product information, payment options, phone activation and first level troubleshooting.Developed customer service relationship and skills to deescalate customers.Attained certain goals under company policy to ensure metrics were being met