Experience

KoKast Inc.

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Jul 2021 - Present

  - Handling employment relations issues such as grievances and employee welfare. - Leading the recruitment process, including selection and interviewing of candidates. - Collaborating with other managers in the business, sometimes internationally, to ensure the smooth running of the company from a people perspective. - Partnering with senior operational staff including the HR director, to establish and roll-out people-related strategy. - Overseeing staff attendance and absence monitoring. - Providing detailed HR reports to senior management teams - Leading new starter company inductions. - Managing talent pools and succession plans to ensure the company can continue to operate in the future. - Overseeing training and development of employees. - Administering financial elements such as payroll, compensation and benefits, and pension schemes. - Handling highly confidential information in an honest and trustworthy way. - Working with senior team members to identify and manage company risks that might prevent growth - Identifying and researching opportunities that come up in new and existing markets - Preparing and delivering pitches and presentations to potential new clients - Combining efforts and fostering a collaborative environment within the business as a whole - Communicating with clients to understand their needs and offer solutions to their problems



Emerson Technologies Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jun 2019 - Jun 2021

  • Operated Excel spreadsheet take-offs and bid proposals • QuickBooks Payroll Processing • Established communication with customers to successfully obtain payment • Worked with suppliers and purchase materials • Social media campaigning • Digital Advertising across computer mediated platforms • Initiated outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency • Balanced both incoming customer service/collection inquiries from customers, while delivering an exceptional level of service



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Lead Generation Manager

  • May 2018 - Jul 2019

  • Actively listened to clients by maintaining constant presence on donor needs • Researched and grasped information across multiple platforms while helping customers provide high quality customer service, knowledge and support • Raised over $10,000 in donations for scholarships, military, and disability funds • Actively listened to clients by maintaining constant presence on donor needs • Researched and grasped information across multiple platforms while helping customers provide high quality customer service, knowledge and support • Raised over $10,000 in donations for scholarships, military, and disability funds



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Account Manager

  • Feb 2016 - Feb 2018

  Provided card member assistance by performing 600+ outbound calls per week to Discover card members with a 60% transfer success rate • Effectively tailored communication styles when speaking to customers ensuring quality customer service for satisfactory customer experiences and maintained 100% in quality assurance of calls reviewed Provided card member assistance by performing 600+ outbound calls per week to Discover card members with a 60% transfer success rate • Effectively tailored communication styles when speaking to customers ensuring quality customer service for satisfactory customer experiences and maintained 100% in quality assurance of calls reviewed