Experience

The Building Center, Inc.
• United States
• Wholesale Building Materials
• 100 - 200 Employee
• Enterprise Resources Planning Business Analyst

  • Apr 2023 - Present


Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• billing operations

  • May 2021 - Present

  • Assist in the implementation of billing software standards and regional reports. • Create change requests that illustrate and explain any alterations needed in the billing system. • Analyze system interdependencies, requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies. • Assessing and communicating impacts of systems changes and/or outages/ risks to the business. • Define, document, implement, communicate and track related systems rules, policies and configurations. • Use advanced Excel skills to capture and communicate data findings • Research and resolve ticket requests from end users for biller testing. • Compile analytical reports and identifying relevant insights. • Provide consultative and technical support to multiple organizations and executive teams. • Analyze customer accounts within necessary systems to determine actions needed to make decisions or recommendations based upon available data. • Running scripts through Vantage to mass produce locations and accounts in the billing systems. • Query Oracle databases of business data using SQL to analyze problems and translate business requirements into technical solutions. • Provide design considerations, technical specifications, sequence and process diagrams, data mappings, and process logic to software architects and developers. Show less



POSITEC TOOL CORPORATION, INC

• United States
• Software Development

• Brand Ambassador

  • Feb 2021 - Jun 2021

  • Provide first in class customer service. • Answer customer inquiries and fulfill customer order requests. • Place orders and troubleshoot as needed for the customers. • Navigate multiple computer applications relative to position. • Answer calls in a professional manner and assist customers with any questions they may have. • Educate customers on products and functionality of products offered. • Process payments and returns as needed for customers. • Assist customer with questions regarding billing and returns. Show less



Electrolux Group

• Sweden
• Manufacturing
• 700 & Above Employee

• Contact Center Specialist

  • Jul 2019 - May 2020

  • Investigate trends, surface issues, identify problems and collaboratively work with • Specific individuals to resolve issues. • Identify, research, and resolve service provider billing issues utilizing Service-Power. • and SAP • Review the payment of claims for accuracy. • Document results of service calls into Service-Power • Identify trends and make recommendations for process improvements. • Ensure that risks are appropriately identified and managed. • Promote teamwork and positive interaction, both internal and external of the office • Provide effortless customer service to Market Managers, key servicers, and parts. • distributors • Recommend system enhancements and logic changes. • Maintain multiple email queues. • Other projects and duties as assigned. • Complete a minimum share of the total work. • Assist colleagues in maintaining a designated answer rate. • Assist colleagues in maintaining shared inboxes cycle time. Show less



Spectrum

• Italy
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Operations Specialist

  • Mar 2017 - May 2019

  • Handle inbound and outbound contacts from potential customers and business partners via various platforms to process orders. • Process order entry via telephone. • Access and correct work order to ensure their completion and accurate billing. • Assist in resolving and researching escalations and ensuring customer satisfaction. • Completing non-automated orders and transactions. • Gather leads from website and/or inbound customer calls and follow up with on order cancellations, overdue tasks, and order fall outs for customers. • Coordinate information flow between mid-market sales, project management and customers. • Provide customer support as well as acting as interface between customers and sales representatives. • Entering field and telesales orders to completion in both the CSG and ICOMS systems. • Building orders based upon the needs of the customer in the Sales force system. • Ensuring customers get the proper services for the correct pricing. • Setting and confirming install dates and times as per customer’s request. • Analyze customer accounts within necessary systems to determine actions needed to make decisions or recommendations based upon available data. • Demonstrate professional, respectful behaviors when dealing with sales team, and customers. • Assist customers with questions regarding bills and billing processes. • Educate customers on changes to accounts. • Answer inbound calls from customers regarding bill and billing issues. • Transfer to necessary departments to ensure customer issue is resolved. • Submit necessary tickets to provide adjustments and account corrections. • Assist customers with account and service changes. • Apply necessary account changes and account details when initiated by customer. • Set up auto payment • Place accounts into Seasonal • Add and remove services • Review MRC as well as additional charges on accounts. Show less



Hawthorn Suites by Wyndham

• Hospitality
• 200 - 300 Employee

• front desk

  • Mar 2015 - Aug 2016

  • Ensure efficiency and effectiveness of a collaborative tine managed work flow. • Guest check-ins. • Guest Check-outs. • Booking reservations. • Confirmed transactional data. • Handled communications systems. • Planned itineraries for guests. • Handled money for customers and visitors. • Handled the complaints and concerns of customers. • Ensure efficiency and effectiveness of a collaborative tine managed work flow. • Guest check-ins. • Guest Check-outs. • Booking reservations. • Confirmed transactional data. • Handled communications systems. • Planned itineraries for guests. • Handled money for customers and visitors. • Handled the complaints and concerns of customers.