Experience

Coco & Lola

• Australia
• Retail
• 1 - 100 Employee

• Customer Experience Assistant Manager

  • Jan 2022 - Present



Izoa Group

• Casual Assistant

  • Aug 2019 - Sep 2020

  - Communicating with internal and external stakeholders to resolve customer enquires across various platforms including outlook, Facebook and CRM system Zendesk - Sound knowledge of Shopify Plus - Providing a high level of customer service to all customer enquiries, ensuring responses are answered in a timely, accurate and positive manner - Creating orders for wholesale and drop - ship channels - Managing internal and external relationships to ensure orders are dispatched within allocated timeline - Manage online product availability, product images and product specification/descriptions on the website to ensure accuracy - Manage new product upload, images, product descriptions, tagging, barcode and skus - Actioning mark downs - Conduct monthly stock take and inventory to ensure business reporting and website is accurate - Coordinate product photoshoots and product content for website merchandising - Liaise and manage existing strong supplier partnerships including marketplace vendors, wholesale and drop-ship partners - Aid in setting up and monitoring/ product upload to Amazon, MyDeal and Catch of the Day accounts and in turn managing external stakeholder platforms to help boost business sales - Managing Iconic - Seller Centre account through promotions, sales and product uploads as well as mark downs - Conduct weekly sales reports to ensure business reporting and sales are measured accurately Show less



Esther & Co.

• Australia
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Care Manager

  • Feb 2019 - Jun 2019

  - Manage a small team to ensure high level of customer service enquiries and responses were actioned in a timely and accurate manner through various platforms such as live chat, Facebook, phone and Gorgias - Weekly reporting on KPI’s such as reoccurring customer complaints and handling of incidents - Monthly reporting of refunds and store credits for financial review and management purposes - Liaise with buying/ product team assessing common reasons for returns and identify quality concerns - Undergo security and fraud prevention checks- Liaise with internal and external stakeholders to maintain strong relationships - Ongoing review of competitor offerings and after care services such as return policies to ensure competitive advantage for the business - Providing a positive, confident and proactive attitude to reinforce team leadership qualities - Working both effectively, autonomously and in a team setting in high pressured and fast paced environment Show less

• Customer Service/ Product Assistant

  • Feb 2018 - Feb 2019

• Dispatch Assistant

  • Jul 2017 - Feb 2018



Balmain Fitness

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Receptionist/ Sales Admin

  • May 2014 - Sep 2017

  - Handle full operations of membership sales and applications including cancellations, freezes and inquiries on a consistent basis (whilst using Club Ware operating system). - Provided a high level of customer service to all members, ensuring they always have a pleasant experience with high focus of member retention. - Resolving any conflicts that may arise whether between external or internal parties. - Prospect phone calls and member customer service calls. - Responsible for cleaning, reconciling the banking figures at the end of the shift. - Opening and Closing the gym on a rotating roster. Show less



Stylerunner

• Australia
• Retail
• 1 - 100 Employee

• Intern Assistant Stylist

  • May 2016 - Feb 2017

  - Prep clothes - Provide assistance to the stylist - Prep clothes - Provide assistance to the stylist



TORSTAR

• Australia
• Public Relations and Communications Services
• 1 - 100 Employee

• Intern

  • Mar 2016 - Aug 2016

  - Responsible for cleaning, merchandising the showroom and booking couriers. - Updates, returns and send outs of clothing through Flaunter and Fashion GPS. - Assisting in daily fashion editorial scanning & clipping editorial. - Collect papers daily from Newsagency and visit the newsagent when required to pick up magazines. - Assisting with fashion and beauty briefs – pulling product from the showroom. - Responsible for cleaning, merchandising the showroom and booking couriers. - Updates, returns and send outs of clothing through Flaunter and Fashion GPS. - Assisting in daily fashion editorial scanning & clipping editorial. - Collect papers daily from Newsagency and visit the newsagent when required to pick up magazines. - Assisting with fashion and beauty briefs – pulling product from the showroom.