Deana Kucks
Senior Care Partner at Trilogy Care- Claim this Profile
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Bio
Tracy Cooper
I have known Deana for many years, as I was a past client of hers. And it was pleasure! Deana’s strengths are in customer service and working with people to meet their needs. She is creative, personable, passionate about her work and very people focused. She is a strategic thinker and has a passion for learning. She herself really enjoys learning and she thrives when she is supporting others to continuously improve, learn and grow. Deana has a positive and warm approach to life and she is a positive influence on others – whether she is leading a team or part of a team. And I have always found Deana to be very self-aware, which I think is a wonderful quality to have. She lives by her values and works to her strengths and weaknesses. She knows what she can contribute to a team and how she best works with others. It is my pleasure to highly recommend Deana to those looking for a creative, positive and passionate person who will wholeheartedly contribute to their organisation.
Tracy Cooper
I have known Deana for many years, as I was a past client of hers. And it was pleasure! Deana’s strengths are in customer service and working with people to meet their needs. She is creative, personable, passionate about her work and very people focused. She is a strategic thinker and has a passion for learning. She herself really enjoys learning and she thrives when she is supporting others to continuously improve, learn and grow. Deana has a positive and warm approach to life and she is a positive influence on others – whether she is leading a team or part of a team. And I have always found Deana to be very self-aware, which I think is a wonderful quality to have. She lives by her values and works to her strengths and weaknesses. She knows what she can contribute to a team and how she best works with others. It is my pleasure to highly recommend Deana to those looking for a creative, positive and passionate person who will wholeheartedly contribute to their organisation.
Tracy Cooper
I have known Deana for many years, as I was a past client of hers. And it was pleasure! Deana’s strengths are in customer service and working with people to meet their needs. She is creative, personable, passionate about her work and very people focused. She is a strategic thinker and has a passion for learning. She herself really enjoys learning and she thrives when she is supporting others to continuously improve, learn and grow. Deana has a positive and warm approach to life and she is a positive influence on others – whether she is leading a team or part of a team. And I have always found Deana to be very self-aware, which I think is a wonderful quality to have. She lives by her values and works to her strengths and weaknesses. She knows what she can contribute to a team and how she best works with others. It is my pleasure to highly recommend Deana to those looking for a creative, positive and passionate person who will wholeheartedly contribute to their organisation.
Tracy Cooper
I have known Deana for many years, as I was a past client of hers. And it was pleasure! Deana’s strengths are in customer service and working with people to meet their needs. She is creative, personable, passionate about her work and very people focused. She is a strategic thinker and has a passion for learning. She herself really enjoys learning and she thrives when she is supporting others to continuously improve, learn and grow. Deana has a positive and warm approach to life and she is a positive influence on others – whether she is leading a team or part of a team. And I have always found Deana to be very self-aware, which I think is a wonderful quality to have. She lives by her values and works to her strengths and weaknesses. She knows what she can contribute to a team and how she best works with others. It is my pleasure to highly recommend Deana to those looking for a creative, positive and passionate person who will wholeheartedly contribute to their organisation.
Credentials
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Certificate III in Hairdressing
TAFE Queensland -
Working with Children Check
Queensland Government
Experience
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Trilogy Care
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Australia
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Hospitals and Health Care
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1 - 100 Employee
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Senior Care Partner
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Jul 2022 - Present
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Consultant
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Feb 2022 - Sep 2022
• Provide exceptional customer service by identifying customer needs and delivering appropriate services• Educate clients on hair care and beauty products and procedures• Conduct client consultations and build relationships leading to repeat business• Manage stock levels to ensure that products are readily available
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2ic
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Feb 2022 - Sep 2022
• Developed and facilitated 2IC training program in Customer Service Excellence and Sales toward Management professionals• Demonstrated leadership capabilities, acting as Person in Charge in the manager’s absence• Support a team of 5 in fast-paced and constant evolving environment to meet and exceed store sales targets• Manage staff delegation, performance, merchandising, inventory, budgets, and store expenses• Train new and existing staff members specialising in sales, and WHS
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Kao Corporation
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Japan
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Personal Care Product Manufacturing
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700 & Above Employee
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Hair Educator
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Jun 2016 - Jan 2022
• Delivered face-to-face and online technical instruction to stylists at the training academy and in the field • Developed curriculum and syllabus to train participants in new techniques within Kao’s Australian academies • Facilitated mentoring program for junior staff to gain experience and industry insights at a showcase networking events • Built trusted relationships with internal and external stakeholders to increase performance and productivity • Delivered face-to-face and online technical instruction to stylists at the training academy and in the field • Developed curriculum and syllabus to train participants in new techniques within Kao’s Australian academies • Facilitated mentoring program for junior staff to gain experience and industry insights at a showcase networking events • Built trusted relationships with internal and external stakeholders to increase performance and productivity
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Hair Trainer
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Jul 2015 - May 2016
• Facilitated training for SIH30111 Certificate III in Hairdressing • Developed session plans, training tools and assessment criteria to measure progress in line with curriculum • Benchmarked assessments to ensure performance efficacy and improve results • Identified natural aptitudes, learning styles and training needs to focus student skills development • Guided students in managing their learning goals and workloads • Created a positive and supportive environment to nurture student abilities • Built a positive and productive rapport with students and colleagues Show less
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Workplace Hair Trainer
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Apr 2015 - Aug 2015
• Delivered comprehensive workplace-based training to Certificate III in Hairdressing students • Planned and implemented training schedules to ensure complete delivery of the required curriculum • Completed management reporting of student progress and the attainment of key course competencies • Conducted assessments and provided written reporting of student performance standards • Delivered comprehensive workplace-based training to Certificate III in Hairdressing students • Planned and implemented training schedules to ensure complete delivery of the required curriculum • Completed management reporting of student progress and the attainment of key course competencies • Conducted assessments and provided written reporting of student performance standards
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Inspire Hair Design
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United States
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Entertainment
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Owner
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2004 - 2014
• Trained 4 apprentices through to successful completion of their apprenticeships, including 2 who were awarded Apprentice of the Year at TAFE NSW – Wollongbar • Developed learning plans and provided training to help students achieve required learning outcomes • Coached apprentices and staff in customer service excellence OH&S regulations, employment entitlements and workplace culture for continued improvement • Trained 4 apprentices through to successful completion of their apprenticeships, including 2 who were awarded Apprentice of the Year at TAFE NSW – Wollongbar • Developed learning plans and provided training to help students achieve required learning outcomes • Coached apprentices and staff in customer service excellence OH&S regulations, employment entitlements and workplace culture for continued improvement
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Education
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Rose Training Australia
Certificate IV in Training and Assessment -
TAFE Queensland
Certificate III in Office Administration
Community
