Experience

TeleNet Marketing Solutions

• United States
• Advertising Services
• 200 - 300 Employee

• MCS

  • Apr 2009 - Present

• Strategic Marketing Communication Specialist

  • Apr 2009 - 2020

  Planning of marketing materials for assigned unit by identifying communications needs based on relevant research determining conceptual outcomes for communication campaigns that achieve the stated strategic goals of the campaignWork with the production of marketing communications in various media in accordance with unit’s approved strategic marketing planCreate promotional communications including print, electronic, new media and other collateral of significant strategic value to implement based on overall marketing goals and objectivesSchedule and disseminate print and electronic communications and placement.Maintain relationships with vendors



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2015 - Aug 2016

  Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Billing adjustments and final invoicing.



Tilden Car Care (Business Closed)

• Office Manager

  • Dec 2007 - Apr 2009

  NAPA Car Care Center - Customer relations day-to-day with public, fast-paced automotive shop, handled all inventory control, purchasing, inside sales quotes, mark-ups, general database management and customer maintenance which involved profitability analysis, building customer relationships, all advertising art work preparation, bookkeeping, payroll and general office accounting. NAPA Car Care Center - Customer relations day-to-day with public, fast-paced automotive shop, handled all inventory control, purchasing, inside sales quotes, mark-ups, general database management and customer maintenance which involved profitability analysis, building customer relationships, all advertising art work preparation, bookkeeping, payroll and general office accounting.



IKON Office Solutions

• Retail Office Equipment
• 700 & Above Employee

• Billing Specialist and Corporate Trainer

  • Jul 1997 - Dec 2007

  Supervised and handled maintenance/contract setup, billing, credits and re-bills through database entry, invoice management, customer master, field service, key account management, supply chain inventory including primary logistics and purchasing. Conducted all training classes on same Supervised and handled maintenance/contract setup, billing, credits and re-bills through database entry, invoice management, customer master, field service, key account management, supply chain inventory including primary logistics and purchasing. Conducted all training classes on same