Client Technology Analyst

• Nov 2021 - Present

Operations and Training Specialist

• Jun 2017 - Apr 2022

Administrative Assistant

• May 2008 - Apr 2022

Assist in keeping accountability of over a hundred personnel.Submit reports, create roster spread sheets, memorandums, and other technical files.Facilitate solider questions and concerns, as well as ensure that training is up-to-date and resources are available.Participates in staff meetings to discuss ways to improve work flow, as well as being able to meet and accede set goals for given drill.

Technical Support

• Oct 2012 - Jul 2013

Provided customers technical support over the telephone by utilizing multiple computer programs simultaneously.Retrieve customer and account information from databases to examine bill histories to accurately troubleshoot and address customer service issues.Answered questions regarding our devices, network, service and plans daily.In-depth knowledge of job helped to efficiently manage customer’s accounts. Provided customers technical support over the telephone by utilizing multiple computer programs simultaneously.Retrieve customer and account information from databases to examine bill histories to accurately troubleshoot and address customer service issues.Answered questions regarding our devices, network, service and plans daily.In-depth knowledge of job helped to efficiently manage customer’s accounts.

Technical Consultant

• Jan 2012 - Mar 2012

Brought on board to help a small practice move from physical patient records to electronic records, which could be stored virtually, and be accessible whenever the doctor needed them. Worked alongside a Psychiatrist and a MBA to decide the best route to go, not only in regards to efficiency, but for overall cost, scalability, and maintenance. Brought on board to help a small practice move from physical patient records to electronic records, which could be stored virtually, and be accessible whenever the doctor needed them. Worked alongside a Psychiatrist and a MBA to decide the best route to go, not only in regards to efficiency, but for overall cost, scalability, and maintenance.