Experience

Teleion

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Program Manager

  • Feb 2019 - Present



AIM Consulting Group

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Project Manager

  • May 2017 - Feb 2019

  * Communicated project details through verbal and written means such as steering committees, status reports, proposals, reports, policies, procedures and presentations for clear understanding and facilitation * Oversaw, and/or participated as a team member on assigned projects to provide support and ensure effective collaboration of efforts and timely completion of tasks * Analyzed, interpreted and audited data, processes and project plans to identify trends, draw conclusions, ensure compliance, and make recommendations for process / procedure improvements * Helped gather Business Requirements, define and create Use Cases and Acceptance Criteria * Facilitated regulatory audit by helping track and enforce compliance and collecting evidence * Completed special projects and other duties as assigned * Performed detailed gap analysis between existing and proposed software solutions * Responsible for budget / forecasting Show less



JMA Information Technology

• United States
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Sep 2016 - Dec 2016

  * Created and implemented strategic vision for program success * Worked with cross-functional partners to understand complex customer pain points, challenges associated with solving those pain points (procedural / technical / financial) and formulated options for resolution * Created excel-based metrics / status reporting solution (SharePoint, InfoPath) * Presented complex issues and recommendations to executive leadership teams (Director & above) * Created documentation templates (Business Case, Workflows) * Set up SharePoint site / data & documentation repository * Established relationships with all pertinent external teams Show less



WaferWire Cloud Technologies

• United States
• Software Development
• 1 - 100 Employee

• Reporting Analyst

  • May 2016 - Jul 2016

  * Built excel-based reports using pivot tables and Power Query (some Power BI) from multiple sources * Created executive-level presentations with PowerPoint * Wrote Knowledge Base (KB) articles * Worked independently with minimal guidance * Built excel-based reports using pivot tables and Power Query (some Power BI) from multiple sources * Created executive-level presentations with PowerPoint * Wrote Knowledge Base (KB) articles * Worked independently with minimal guidance



iSoftStone

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Project Manager

  • Aug 2014 - Oct 2015

  * Held functional reviews with business and engineering teams * Managed scope, resources and schedule for upgrades and maintenance for applications * Improved existing risk management practices * Lead business objectives and strategy on continuing growth of the applications and solutions portfolio * Connected the business group with IT solutions and support models that met their needs * Improved business processes knowledge across the business group – including helping identify pain points and opportunities for IT * Maintained high customer satisfaction levels and drove improvements * Set up multiple Azure (cloud) subscriptions and ordered / procured Azure servers * Helped lead and transition projects from SDLC Waterfall to Agile Show less



Experis

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Business Analyst

  • Jan 2014 - Jun 2014

  * Gathered and analyzed requirements for new reports with little-to-no guidance and built prototypes (SQL, Power BI) as required * Worked directly with global field offices to provide analysis and insight into existing reports * Wrote detailed documentation for both user education and functional specifications * Facilitated monthly business review meetings * Gathered and analyzed requirements for new reports with little-to-no guidance and built prototypes (SQL, Power BI) as required * Worked directly with global field offices to provide analysis and insight into existing reports * Wrote detailed documentation for both user education and functional specifications * Facilitated monthly business review meetings



EnSoftek

• United States
• Software Development
• 1 - 100 Employee

• Program Manager

  • Mar 2011 - Jan 2014

  * Developed strong working relationships/partnerships with business leaders, IT team members (development, test, operations), and across multiple groups using my strong oral/written communication, organizational, negotiating and leadership skills * Prioritized feature requirements with customers – both for internal applications and external (extranet) * Led team in maintaining, designing, developing and implementing feature requirements and tool enhancements. Some specific areas include: - Applications that provide training for field personnel to enhance the skills, knowledge and information needed to execute against their commitments and goals - Applications handling volume licensed downloads and product keys * Created detailed functional specifications and Business Requirement Documents (BRDs) * Tracked Production issues and reviewed them with the team on a weekly basis * Created test cases for use in SIT (Systems Integration Testing) and UAT (User Acceptance Training) * Facilitated UAT for all releases. This includes: - Ensured proper resources understood their roles and were available - Ran daily triage meetings - Executed test cases (tested) - Tracked issues & helped to prioritize them * Excelled in a fast-paced and constantly changing environment. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Business Analyst

  • Mar 2010 - Mar 2011

  * Provided reporting services to the GPPR (Global Programs Planning & Readiness) team and partners * Developed a robust reporting framework to ensure scalability and availability of data * Consulted on a long term reporting strategy for GPPR * Analyzed/presented reports (SQL Reporting Services, some Power BI) to executive level audiences * Managed GPPR SharePoint sites including content, permissions and maintenance * Ran monthly metrics * Collaborated and partnered with other project teams as necessary * Provided status as needed to management Tester (as needed before software releases) * Proactively involved in test strategies, planning, and execution (across the OEM Channel OEMLite and OST space following the MSFT SDLC/ITLC discipline) * Collaborated and partnered with other project teams as necessary * Ensured appropriate test approach, methodology, and documentation were in place * Participated in LOB application compatibility and usability testing (Windows, Office, etc…) efforts as required * Contributed to building and maintaining test environments * Partnered with other SDLC groups to review specifications, insure timely resolution of issues, ensured thorough testing from a business perspective, and understood support issues * Provided leadership to the GPR (Global Programs Readiness) test team * Enabled the delivery of high-quality, reliable applications via tools, automation, standards, and best practices * Active involvement in test automation. Show less



COMSYS

• IT Services and IT Consulting
• 400 - 500 Employee

• Senior Project Manager

  • Aug 2009 - Dec 2009

  * Drove development of high level requirements and cost/benefit analysis * Managed issues logs, coordinated weekly team status meetings, issued weekly status reports * Drove deliverables according to the project plan and milestones * Identified, monitored and mitigated risks * Managed project websites, status report updates, and other communications processes and tools * Drove project status and other meetings * Facilitated cross-team collaboration to ensure holistic solution * Identified incremental business or process requirements in support of the program Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Senior Program Manager

  • Aug 2005 - Jul 2009

  Senior Program Manager 02/07 – 07/09 * Led successful effort to incorporate Microsoft’s financial reporting system of record (aka MARS / Project Mercury) into a large Enterprise Data Warehouse (EDW) within the Business Intelligence (BI) IT group * Managed and owned the maintenance, design, development and implementation of the corporate finance data warehouses used to report and manage the consolidated financials of Microsoft Corporation * Included moving numerous existing data feeds and ETL to the new db system & structure * Implemented a reporting solution (for the MARS system described above) based on Microsoft’s BI (Business Intelligence) stack. Also maintained and enhanced existing MSRA (internal tool) reports. * Acted as Subject Matter Expert (SME) for financial reporting and fielded any business / customer escalations as appropriate. * Developed strong working relationships/partnerships with business leaders, IT team members (development, test, architects, operations), and across multiple groups using my strong verbal/written communication, organizational and leadership skills * Wrote detailed functional specifications, drove feature prioritization * Ensured compliance with SDLC and SOX (Sarbanes-Oxley) guidelines for every release * Created and maintained master project plans and owned the schedule of all releases * Provided weekly status reports (and updates as needed) for a wide audience on high-profile projects * Conducted risk assessment, mitigation strategies and tracked dependencies for every release * Managed budget, helped with forecasting * Developed good relationships with staffing vendors to bring in additional resources as needed. * Worked closely w/ Microsoft’s SQL team as a key contributor to their TAP (Technology Adoption Program - essentially an internal beta test) for both SQL 2005 and 2008 Show less