Experience

Jumeirah Golf Estates

• United Arab Emirates
• Real Estate
• 100 - 200 Employee

• Team Supervisor

  • Oct 2018 - Present

  My overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. Responsibilities ● Responsible for the end of month inventory ● Taking requisition orders from the back of bar and front of house for their general day to day operation ● Sending end of day sales reports to managers and Head of food and beverage managers ● Help managers in the duty allocation of Rota ● Responsible for the floor allocation of duties for good service ● Fully aware of bar and lounge menu prices including their taxes ● Good knowledge of wine selection, wine service and beer service ● Ensuring that the bar and lounge side stations are fully stacked ● Having full knowledge of bar promotions and any other special offers ● Taking food and beverage orders and inputting them into the system ● Getting feedback from guests in order to improve the service ● Pick up food orders from the kitchen and communicate with the chef for any specials or food allergies ● Taking ownership of guest requests and following up ● Following up discounts guests would want to redeem on their applications ● Making sure that all other colleagues adhere to the health standards when it comes to food service Show less



Wingsters

• United Arab Emirates
• Food & Beverages
• 1 - 100 Employee

• Food Service Supervisor

  • May 2016 - Aug 2018

  Managed the food and beverage service in the hospitality outlet.I was responsible for the customer's experience and coordinated all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions. Responsibilities • Noted down any food allergies which customers might have and highlight it to the back of house • Maintain a clean a working environment in the dine in area and retail area • Check if the guests are enjoying their food and get feedback from them on how to improve the company’s production and food service • Took orders from telephone lines and delivery channels Zomato, Uber eats, Careem, Talabat Carriage and Deliveroo • Managed to distribute out the orders and managing the drivers delivery areas • Answered queries regarding to any order taking problems or double punching • Handled guest complaints • Sending reports to the management • Ordering stocks for the restaurant • Responsible for end of month inventory • Addressing staff in the briefing regarding any changes, targets and goals • Responsible for the website discount application Show less