Experience

Kolorcraft Group

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Head of Client Services and Procurement

  • Jan 2022 - Present

• Senior Account Manager

  • Mar 2013 - Feb 2022



Linney group

• Mansfield

• Account Development Manager

  • Jan 2013 - Feb 2013

  Continuation of Bezier duties after TUPE transfer. Continuation of Bezier duties after TUPE transfer.



bezier

• Account Development Manager (Boots the Chemist, Retailer)

  • Apr 2011 - Dec 2012

  Key Objectives: • To identify and exploit any additional opportunities that exist outside the Boots standard POS contract.• Respond directly to client upon receipt of RFQ’s, ensuring that the requests are understood and communicated correctly within the business. Liaise with the Account Director and Client Director to ensure that the Bezier response fulfils the request whilst maintaining a suitable profit margin. • Ensure day to day core promotional work is processed in line with pre-agreed critical paths and that all SLA’s are adhered to.• Act as an interface between the account team and the IT team to aid with implementation of all new internal and external systems.Responsibilities: • Ensure that all key campaigns (Valentine’s Day, Mother’s Day, summer, Christmas etc.) are subject to the relevant level of campaign management and meet client requirements when delivered to store.• Provide management, support, training and technical advice for the Bezier on-site team at client head-office.• Ensure all briefs received by the implant team from client are concise and correct prior to their submission to the operations team.• Regularly attend meetings with key client stake-holders from the various different teams at client head-office including marketing, procurement and the production teams.• Support Account Director and Business Unit Managing Director with client information for reporting, processing of invoice payments and forecasting.

• Account Manager (DSGi, Retailer)

  • Oct 2008 - Apr 2011

  Key Objectives: • To efficiently manage a team of people responsible for the point of sale production and delivery into PC World, Currys and Dixon’s Travel stores. • Receipt of briefs directly from client and ensure that the campaigns and projects briefed are delivered on time and within budget whilst maximising the Bezier margin. • Implementation of strategic projects such as an online store ordering system, auto artworking system and an allocation data manager. • Promotion of the full Bezier proposition to the DSGi Visual Communications, Brand and Marketing Teams.• Identification of additional opportunities to grow the volume of services outside the existing sole-supply POS print contract. Responsibilities: • The day to day management and training of both the Wakefield based account team and the Hemel based implant team to ensure all of DSGi’s requirements are met.• Identify, create and maintain the acceptable levels of SLA/KPI agreements to support the successful production and delivery of all DSGi POS needs. • Manage the expectation of client providing support on project management and the supply of printed materials.• To promote the Bezier Group services to key DSGi stakeholders and create opportunities wherever possible for Bezier to showcase these services.• To provide support and technical advice to sales and operational teams.• To identify areas for potential cost savings and margin improvement.• Support Account Director and Business Unit Managing Director with client information for reporting, processing of invoice payments and forecasting.• Ensure Aged Debt is kept to a minimal, manageable level.• Maximise production lead-times through pro-active critical path management, ensuring effective communication to all relevant parties. • Develop and maintain standard operational procedures specific to the account.• Regularly visit client head office to receive briefs, attend brand surgeries and attend reviews of Bezier’s performance.

• Project Manager (Boots the Chemist, Retailer)

  • Apr 2005 - Oct 2008

  Key Objectives:• To manage all of Boots requirements that fell outside the “day to day” standard point of sale contract (e.g. FSDU’s, trials and large campaigns).• Attend weekly update meeting at Boots Head Office along with the various category managers to discuss upcoming projects.• Provide costs and any potential cost savings upon receipt of briefs for all project work.• Maximise internal profit margins on project work.• Overall responsibility for colour matching and campaign management across the Boots contract.• Promotion and implementation of other elements of the Bezier proposition such as permanent and semi-permanent displays, creative offerings and I.T solutions. Responsibilities:• The day to day management and training of the project team. • Ensuring all projects were delivered on time and in full and within budget whilst ensuring internal margin remained above 40%.• Maximise internal production lead-times by effectively managing critical paths.• Ensure the correct production, delivery and implementation methods were used once projects were placed into production.• Responsible for all 3D briefs including ensuring that the solution offered met client requirements.