Employment Services Professional

• Jun 2022 - Present

Leadership Team

• Jan 2013 - Jun 2022

Empowering each individual to build their own unique success story by, Building relationships by not just talking the talk but walking the walk. Negotiating and being flexible in my working style as everyone learns differently. Ensuring accuracy in all data – whether it is course content or work data. Investigate, assess and determine best angle of approach in any situation. Facilitate positive relationships with job seekers and inspire them to do their best. Model cold calling techniques either over the phone or face to face to empower clients to re enter the workforce.

Customer Service Specialist

• Sep 2010 - Jan 2013

Assisting customers realise their financial goals by conducting financial health checks & identifying particular needs, whilst taking careful consideration of the customer's future plans. Explaining the benefits of a comprehensive and diverse range of products and services, whilst referring suitable customers on to one of the specialist teams such as business banking or financial planning. Achieving KPI"s while contributing to a team culture that acts with integrity and accountability, placing the customer at the centre of every interaction.

Duty Manager

• Dec 2000 - Sep 2010