Experience

Aspen Outdoor Designs, Inc.

• United States
• Architecture and Planning
• 1 - 100 Employee

• Operations Manager

  • Jan 2022 - Present

  To oversee the efficient operation of all field production, including landscaping, hardscape, and carpentry. To oversee the efficient operation of all field production, including landscaping, hardscape, and carpentry.



Orbis Education

• United States
• Education Management
• 300 - 400 Employee

• Quality Control Specialist

  • Jul 2020 - Dec 2021

  Part of the Admissions Support Team, which develops call standards, monitor department performance, and help drive improvements to the student experience with Admissions. The Quality Control Specialist is responsible for scoring and evaluating Admission Advisor's student facing interactions, soft-skills, process adherence, Higher Education Compliance, and performance goals. The Quality Control Specialist is expected to collaborate with internal stakeholders and other cross-functional teams to include Training, Quality Assurance, and Admissions Leadership.



Tom Wood Automotive

• United States
• Retail Motor Vehicles
• 200 - 300 Employee

• Group Product Specialist / BDC Production Lead

  • Sep 2019 - Mar 2020

  Group Product Specialist - Assist current and previous guests in selecting the proper vehicle coverage to lower their potential out of pocket expense due to mechanical or technology failure. The goal is to help every guest achieve the lowest cost of ownership and the best overall ownership experience. We do this by helping guests better understand what protection options are available on their current vehicle and what financial risk they may face when the manufacturer’s warranty expires.BDC Production Lead - Responsibilities within the BDC not limited to, but taking ownership of all outbound call processes and workforce management.



Self-Employed

• Real Estate
• 1 - 100 Employee

• Business Owner

  • Dec 2015 - Sep 2019



Sun King Brewing Company

• Tap Room Supervisor

  • May 2015 - Dec 2017

  Sun King Brewing Company is an Indianapolis-based craft brewery with a focus on continually creating traditional seasonal and unique specialty beers. Sun King rolled our first keg of beer out the door in July 2009 and since that time has grown into the second largest brewery in Indiana. Sun King's beers have been awarded multiple medals at the Great American Beer Festival and World Beer Cup. Sun King Brewing Company is an Indianapolis-based craft brewery with a focus on continually creating traditional seasonal and unique specialty beers. Sun King rolled our first keg of beer out the door in July 2009 and since that time has grown into the second largest brewery in Indiana. Sun King's beers have been awarded multiple medals at the Great American Beer Festival and World Beer Cup.



Lifetouch Portrait Studios

• United States
• Photography
• 700 & Above Employee

• District Manager

  • 2008 - Jul 2011

  Manage 15 to 18 JCPenney/Target Portrait Studios in Indiana, Kentucky and Ohio to support operational functions including customer service, sales, photography and host store relationship support.Accountable for the success of 100+ employees and a $5.5 million dollar sales budget.Hire, train, and manage studio managers; manage studio associates to support operations/business objectives.Evaluate daily reporting activity to track weekly and monthly goals.Develop new account contacts for marketing promotions to drive additional business revenue.Ensure budget alignment within District and Studios.



Pestiege Portraits of Lifetouch

• Studio Operations Manager

  • 2005 - 2008

  Managed 5 Indianapolis/Muncie studios to support operational functions including customer service, production, cash management, sales and field tech support.Audited studios weekly to confirm compliance with operational procedures and consistency of customer service deliverables.Managed payroll, petty cash disbursements, and all expenditures to ensure budget alignment.Hired, trained, and managed studio managers; managed customer service representatives to support operations/business objectives.Evaluated daily reports to track order status by customer and establish goals for developing target accounts for marketing promotions.



Lifetouch National School Studios

• United States
• Photography
• 700 & Above Employee

• Operations Manager

  • 2003 - 2005

  Achieved 2004-2005 Operations Person of the Year - EI Territory Region 4.Ensured complete customer satisfaction of deliverables between customer and operations.Managed a field staff of 40 people by developing weekly schedules of equipment and personnel to customer locations.Developed training processes to train staff in the use of EDT and PDK system software.Coached employees to promote efficiency in operations for our customer base. Achieved 2004-2005 Operations Person of the Year - EI Territory Region 4.Ensured complete customer satisfaction of deliverables between customer and operations.Managed a field staff of 40 people by developing weekly schedules of equipment and personnel to customer locations.Developed training processes to train staff in the use of EDT and PDK system software.Coached employees to promote efficiency in operations for our customer base.



Lifetouch Inc.

• United States
• 1 - 100 Employee

• Sales Support

  • 1996 - 2003

  Detailed the territory VISION software account database to provide accurate sales records and detailed account planning and tracking. Retained 98% of accounts over a six-year period by delivering outstanding customer service, while adding new programs to current accounts.PhotographerExpanded photography knowledge and earned two Lifetouch Portrait Excellence Awards.Facilitated territory training on medium format classroom and sport photography.Evaluated territory photo quality by reviewing portraits, providing feedback to photographers and communicating results to the territory manager.