Program Instructor

• Apr 2020 - Present

Learning Facilitator and Dissertations Supervisor

• Sep 2017 - Present

This is a part-time role where I supervise and guide MSc students and grade their dissertations. This is a part-time role where I supervise and guide MSc students and grade their dissertations.

Chief Operating Officer

• Apr 2022 - Present

Director Of Operations

• Jul 2018 - May 2020

Facilities & Support Services Manager

• Mar 2011 - Jun 2018

In this role, I managed multiple specialized medical centers including operational activities such as support services, facilities management, environmental health & safety, medical equipment management, procurement, emergency preparedness and patient flow. Key Responsibilities & Achievements include: Lead DOH, CAPA and JCIA audits for new & existing facility licensing and accreditation. From a facilities management and safety perspective, I consistently led and achieved accreditation, re-accreditation and audit passes from accreditation bodies and regulatory bodies, representing 4 inspections, as well as more than 25 audits for center expansions, new centers’ licensing and re-licensing. Troubleshooted operational issues by reviewing and adjusting existing systems and processes by conducting root cause analysis. I personally created and implemented the procurement processes, created job roles and improved the negotiating power with suppliers by introducing a standardized Item Master list thereby creating a consistent reporting structure, and ultimately leading to an overall cost savings of approximately 15%. Assisted in creating strategy to ensure efficient patient pathways and patient waiting times are minimized. I developed, introduced and trained staff on an internal helpdesk system to track and follow up all facilities issues. Worked closely with the IT team to develop the system, which assigned importance levels to incidents and set KPI’s for SLA’s against each helpdesk ticket. This resulted in an overall improved response time for incidents being resolved against a target of 90%. Performed risk analysis and initiate quality improvement plans. Created an asset management system to better track assets. This allowed for better resource optimization, as well as ensuring that corrective and preventative maintenance was carried out when required, instead of replacing the equipment, resulting with an overall saving of 500,000 AED over the past 5 years. Show less

Project Coordinator

• Aug 2010 - Oct 2010

In this role, I supervised and coordinated the installation of work stations into multiple schools. Key Responsibilities and achievements included: - Repairing and maintaining computer (desktop & laptop) software and hardware issues. - I supervised and coordinated the installation of approximately 500 work stations in 10 schools across the country within 6 months, whilst fulfilling all the client’s (Abu Dhabi Education Council) requirements. - Providing clientele with IT support services in response to their queries and difficulties. Show less

QA/QC Administrator

• Feb 2010 - Oct 2010

For this role, my focus was to study and help maintain Quality Management & Environment Management Systems in accordance with ISO 9001 and ISO 14001 standards. Key Responsibilities and achievements included: - I assisted the Quality Manager with conducting internal audits and rectifying non-conformances. - Personally devised the sampling procedures and developed forms, which helped standardize the system across the organization reducing the number of administrative man-hours spent on different processes by 30%. - Responsible for planning and directing activities concerned with development, application, and maintenance of quality standards for industrial processes, materials, and products such developing forms and instructions Show less

Research Assistant

• Jan 2009 - Oct 2009

In this role I was responsible for performing experiments and analysis in the assistance of a PhD student’s research. Key Responsibilities and achievements included: - Designed and executed experiments (i.e. recombinant DNA technology). - I personally published an article in a reputable scientific journal and spoke at the 2009 Annual Meeting and Symposium conference on Cancer Gene Therapy. - Assessed and optimised gene delivery systems (i.e. viral and non-viral transfection). - Performed micro-encapsulation of cells for cell-based therapies. - Analysed research results (i.e. Gel electrophoresis, Western blot). - Assisted in creating a new viral-based coating for drug-eluting stents. Show less