Dean Gent
IT Project Manager at St Joseph's Hospital- Claim this Profile
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Bio
Paula Lee
Having worked directly with Dean for the last two years, communicating with a clear and open approach allows us both to share our strategy and help each other’s succeed together. Most notably Dean brings a sense of curiosity, knowledge and readiness to projects that can create great enthusiasm among the teams engaged with him. That coupled with his open approach allows him to bring together various vendors and stakeholders to work together for the common goal and achieve.
James Maul
Dean is a very strong, goal driven individual who works well in a team environment. Having worked closely with him, his attention to detail and management skills allow him to put the business and its needs first and will work tirelessly until the job is done (in some emergencies, his perseverance took him through the night to ensure the business was able to come back online first thing in the morning)
Paula Lee
Having worked directly with Dean for the last two years, communicating with a clear and open approach allows us both to share our strategy and help each other’s succeed together. Most notably Dean brings a sense of curiosity, knowledge and readiness to projects that can create great enthusiasm among the teams engaged with him. That coupled with his open approach allows him to bring together various vendors and stakeholders to work together for the common goal and achieve.
James Maul
Dean is a very strong, goal driven individual who works well in a team environment. Having worked closely with him, his attention to detail and management skills allow him to put the business and its needs first and will work tirelessly until the job is done (in some emergencies, his perseverance took him through the night to ensure the business was able to come back online first thing in the morning)
Paula Lee
Having worked directly with Dean for the last two years, communicating with a clear and open approach allows us both to share our strategy and help each other’s succeed together. Most notably Dean brings a sense of curiosity, knowledge and readiness to projects that can create great enthusiasm among the teams engaged with him. That coupled with his open approach allows him to bring together various vendors and stakeholders to work together for the common goal and achieve.
James Maul
Dean is a very strong, goal driven individual who works well in a team environment. Having worked closely with him, his attention to detail and management skills allow him to put the business and its needs first and will work tirelessly until the job is done (in some emergencies, his perseverance took him through the night to ensure the business was able to come back online first thing in the morning)
Paula Lee
Having worked directly with Dean for the last two years, communicating with a clear and open approach allows us both to share our strategy and help each other’s succeed together. Most notably Dean brings a sense of curiosity, knowledge and readiness to projects that can create great enthusiasm among the teams engaged with him. That coupled with his open approach allows him to bring together various vendors and stakeholders to work together for the common goal and achieve.
James Maul
Dean is a very strong, goal driven individual who works well in a team environment. Having worked closely with him, his attention to detail and management skills allow him to put the business and its needs first and will work tirelessly until the job is done (in some emergencies, his perseverance took him through the night to ensure the business was able to come back online first thing in the morning)
Credentials
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PRINCE2 Practitioner
APMG-InternationalNov, 2014- Nov, 2024
Experience
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St Joseph's Hospital
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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IT Project Manager
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Apr 2020 - Present
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The Trade Centre Group
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United Kingdom
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Retail
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1 - 100 Employee
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IT Service Delivery Manager
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Jul 2019 - Mar 2020
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Roland Europe Group
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United Kingdom
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Musicians
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1 - 100 Employee
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European IT Project Manager
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Feb 2016 - Jun 2019
Responsible for outlining, developing and managing IT projects in a timely manner for European HQ organisation but also across Europe using both internal and external resources. Provide coaching/mentoring to IT members in terms of IT-infrastructure and service. Work alongside other IT management and coordinators to be jointly responsible for defining & executing company IT strategy in line with business requirements. Rolled out two global projects, Office 365 and Microsoft Dynamics CRM. Perform tasks relevant to the day to day running of the IT group within REG & RUK. People Management ⦁ Agree objectives for the project team and, where necessary, individual team members to ensure that the project in question is delivered. ⦁ Manage, co-ordinate and work with both development and support team. ⦁ I have a lot of experience in working alongside multiple teams with different skillsets (Development and support) and understanding, supporting and ensuring they meet their overall objectives/Goals. ⦁ Provide ongoing assessment on performance and deliver constructive feedback regularly ⦁ Work closely with all team members and Build, coach & mentor staff for performance and development as required IT Planning & Execution ⦁ Work with the European Head of IT and REG IT team to create and drive the long-term Roland IT Plan, aligned with the business strategy. ⦁ Provide technical knowledge and leadership for infrastructure (Cloud & Data centre, SAN, Server), systems, network, security & application deployment ⦁ Joint implementation & enforcement of IT policies covering IT usage, security, BYOD etc Show less
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Roland UK
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United Kingdom
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Musicians
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1 - 100 Employee
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Senior IT Analyst
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May 2012 - Feb 2016
Technical Knowledgeo Stakeholder management and acting as a trusted advisor to executive levels within the business. o Microsoft Office Desktop Support (2003 - 2013)o Microsoft Server Support (2003 – 2012)o Office 365/Lynco Backup Exec Managemento Hosted Outlook Exchange email administration o Active Directory account & object management o Timely escalation of issues to 3rd line supporto VMware Management & Support (VSphere 5)o Mitel VOIP Telephony Supporto Apple MAC Supporto Airwatch Mobile device management (iDevice, Android)o Financial application support and maintenance (Sage)o Microsoft CRM Expert (CRM 4 - CRM 2015)o 3rd party vendor support & liaison o Systematic troubleshooting skillso Project Manager/Leadero Firewall Configuration & Managemento Maintaining Network/Infrastructureo Work within strict SLA’s (Service Level Agreements)Business o Deputising for IT manager when required o Strategic driver – key driver/contributor to the strategic direction of the I.T. Dept.o Management – day to day management of first line supporto Producing Business Documentation: Change Management, Project Proposals and Site Documentation etc.Personalo Strong Organisational & Interpersonal skillso Relationship builder – internally and externally o Strong communication skills (written and verbal)o Ability to handle multiple requests / projects at once & prioritise Show less
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I.T. Support Analyst
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Nov 2010 - May 2012
• Helpdesk call logging• Troubleshooting HW & SW PC issues (Dell, Mac)• Asset management & record maintenance• Regular stock taking of IT assets• Backup Tape management (tape changing & collection)• Telephone and email support (w/out remote control applications)• Closure of 50-75% helpdesk tickets first time• Timely escalation of issues to 2nd line support• Actioning joiners and leavers within 24 hour timeframe• Microsoft Office Desktop Support (2003 - 2010)• Hosted Outlook Exchange email administration • Telephony support (inc new users, voicemail, hunt groups, call forwarding)• Financial application support and maintenance (Sage)• CRM application support and maintenance (CRM)• Systematic troubleshooting skills• Daily/Weekly/Monthly/ Quarterly Checks• Project Manager/Contributor Show less
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Teamwork Technology ICT
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Tredomen, Cardiff
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1st Line Support Assistant
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Mar 2009 - Nov 2010
• Helpdesk call logging • Troubleshooting HW & SW PC issues (Dell, Mac) • Asset management & record maintenance • Regular stock taking of IT assets • Telephone and email support (w/out remote control applications) • Closure of 50-75% helpdesk tickets first time • Timely escalation of issues to 2nd line support • Microsoft Office Desktop Support (2003) • Exchange 2003 email administration • Financial application support and maintenance (Sage) • CRM application support and maintenance (CRM) • Systematic troubleshooting skills • Daily/Weekly/Monthly/ Quarterly Checks Show less
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Education
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2005 - 2008
University of South Wales
Computer Science BSc (Hons), Computer Science -
2002 - 2005
Coleg Sir Gar
AVCE, Advanced Computer Studies -
1996 - 2001
Bishop Gore
GCSE's, A - C Grades
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