Dean Fritz
Customer Success Manager at Intraprise Health- Claim this Profile
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Bio
Credentials
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Certified CSF Practicioner
HITRUSTNov, 2020- Nov, 2024
Experience
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Intraprise Health
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Customer Success Manager
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Apr 2021 - Present
- Lead for initiating, planning, executing, controlling, and closing complex initiatives using a formal project management methodology while ensuring established project budget and schedule are met- Partner with customer to assist with business base development to obtain approved engagement scope- Facilitates meetings with multiple levels within internal and customer stakeholders to obtain, drive and communicate the status of the project- Identify, document, and drive issues and risks to resolution / mitigation and when necessary escalate to leadership for assistance- Assist in establishing and improving project management methodologies, procedures and policies
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Information Security Consultant
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May 2019 - Apr 2021
- Conduct operational and technical information security assessments for customer organizations to achieve HITRUST CSF certification- Review and evaluate client scope and factors during framework adoption and certification- Consult clients during various stages of assessment including remediation, validation, and submission- Contribute to other organizational needs such as project management and scheduling
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Data Analyst
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Jun 2018 - May 2019
- Manage ETL for development of Patient Consumer Engagement Platform reporting for Inspira Health Network using SQL Server Management Studio, Visual Studio, MS Excel, Google Analytics, iTunes and Google Firebase- Develop multi-table, multi-database queries for input for data visualizations in creation of patient engagement dashboards using Power BI, Tableau and Power Query- Lead Sales and Marketing reporting with Microsoft Dynamics 365 CRM and manage development and administration of the tool- Test and report mobile application development created for 3rd party usage through client
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Data Analyst Intern
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Jan 2018 - Jun 2018
- Assisted in ETL and Data Visualization process for development of Patient Consumer Engagement Platform for Inspira Health Network- Extracted and transform data from a variety of sources using Excel functions to ensure data type homogeneity and consistency- Cleansed data to support data integrity and identify outliers for individual inspection- Supported senior consultants on data analysis using SQL to ensure proper load of all records- Assisted in developing multi-table, multi-database queries for input for data visualizations in creation of patient engagement dashboard
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Children's Hospital of Philadelphia
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United States
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Hospitals and Health Care
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700 & Above Employee
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Assistant Manager, Environmental and Linen Services
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Jul 2016 - Jun 2018
- Supervised and ensured high quality of cleanliness for several units and areas of the hospital including over five hundred patient rooms which complies with various regulatory bodies- Managed and directed over six hundred collective bargaining employees including compliance of hospital and departmental policy and procedures within a 24/7 operation- Generate Epic reporting functions in conjunction with patient flow and bed management- Assigned and prioritized daily staff according to operational needs
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Vice President of Basketball Operations
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Aug 2014 - Aug 2017
- Oversaw all basketball operations including of travel and in-house youth and adult programs- Lead in scheduling, marketing, sponsorship, registration and online utilities including social media - Oversaw all basketball operations including of travel and in-house youth and adult programs- Lead in scheduling, marketing, sponsorship, registration and online utilities including social media
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GreenDrop Charitable Donations
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United States
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Site Manager
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Jul 2015 - Jun 2016
- Oversaw operations of seventeen sites where donations are collected and recorded using analytical data collected from a donor management software- Managed forty-plus attendants which includes hiring, training and scheduling- Created and implement policies and procedures of donor practices and processes- Contributed to other organizational needs such as marketing initiatives and research and development - Oversaw operations of seventeen sites where donations are collected and recorded using analytical data collected from a donor management software- Managed forty-plus attendants which includes hiring, training and scheduling- Created and implement policies and procedures of donor practices and processes- Contributed to other organizational needs such as marketing initiatives and research and development
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Trenton Thunder
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United States
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Spectator Sports
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1 - 100 Employee
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Group Sales Account Representative
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Jun 2014 - Jul 2015
- Maintain a list of leads and contribute to sales goals- Lead marketing initiatives to build brand awareness- Actively prospect and generate new leads through retention and cold calling, which features companies and organizations with a minimum of twenty (20) employees- Handle in-bound calls of client inquiries or information requests- Manage game day operations including promotions and events - Maintain a list of leads and contribute to sales goals- Lead marketing initiatives to build brand awareness- Actively prospect and generate new leads through retention and cold calling, which features companies and organizations with a minimum of twenty (20) employees- Handle in-bound calls of client inquiries or information requests- Manage game day operations including promotions and events
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Philadelphia Eagles
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United States
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Spectator Sports
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500 - 600 Employee
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Football Operations Intern
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May 2013 - May 2014
- Using a variety of online and social media resources, scout prospects for the 2014 NFL Draft- Scout and analyze data and information related to the opposing teams for the 2013-14 season- Support sport science program through tracking player participation during training and practices- Using film data, collect, enter, and analyze player participation information- Generate ad hoc reports for coaching and training use - Using a variety of online and social media resources, scout prospects for the 2014 NFL Draft- Scout and analyze data and information related to the opposing teams for the 2013-14 season- Support sport science program through tracking player participation during training and practices- Using film data, collect, enter, and analyze player participation information- Generate ad hoc reports for coaching and training use
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Education
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2011 - 2014
Temple University
Bachelor of Science (B.S.), Sport and Recreation Management -
2009 - 2011
Bucks County Community College
Sport and Recreation Management -
2006 - 2009
Neshaminy High School
High School Diploma
Community
