Experience

Whistler Tasting Tours

• Canada
• Restaurants
• 1 - 100 Employee

• Operations Manager

  • Oct 2020 - Present

  Development of new company strategies, brand guidelines, digital assets, on-boarding & training manuals, as well as SOP’s, to create operational efficiencies that support team & revenue growth. Development & daily adherence to the company’s 3 year vision of growth/expansion, industry support and high level Guest & Employee Net Promoter Score. Key Achievements: Successful improved communication and relationships with key partners & staff, which has resulted in company revenue growth through on-boarding of more key partners, staff and tours Took on operations of a declining business that was also closed due to COVID-19. From thereon, navigated & created a profitable business through COVID in an industry that was heavily impacted by closures and operating restrictions A business that has generated 1000+ 5-star reviews Nominated to the Board of Directors for the Restaurant Association of Whistler Show less



Gibbons Whistler

• Canada
• Hospitality
• 1 - 100 Employee

• Business Operations Manager

  • 2018 - Oct 2020

  In this capacity I orchestrate and implement impactful sales and marketing plans to drive overall business volume growth. I lead and develop a highly skilled and dedicated team of 10 managers and 120 staff, assess performance, evaluate training needs, and devise results-driven plans to optimize productivity and efficiency. I institute robust process improvement initiatives across the business to drive business performance. I develop SOPs for company’s policies and procedures to streamline business operations. I formulate company budget, analyze variance reports, and propose effective plans to minimize budget deviations. I contribute to the development of company strategy for all areas of business to improve financial performance and strategic position.Few are the highlights I brought to Gibbons Whistler:☛ Attained Employee Net Promoter Score of more than 65% through the design and execution of results-driven personal development plans and conducting performance reviews.☛ Boosted YoY revenue growth by more than 14% through driving new business development efforts within a competitive market environment. ☛ Earned positive feedback and recognition from senior management for achieving excellent results: played an instrumental role in realizing 200% revenue growth within eight years.Related Skills: Operations Management Strategies, Business Expansion and Growth, Team Building and Leadership, Process Redesign / Change Management, Full Spectrum of P&L Accountability, Staff Development Programs Show less

• People and Process Lead & Operations Assistant

  • 2015 - 2018

  In this capacity I supported the smooth transition of four businesses acquired by Gibbons to translate business mission statement into realization. I defined company’s future direction and tactical initiatives by collaborating with executive management or board of directors. I led all facets of human resource management, including recruitment and selection, training and development, and employee relations to achieve performance excellence. I turned business from dwindling situation to significant amount of revenue generating by providing integral leadership across all aspects of operations management. I strengthened productive relationships with key stakeholders through interactive collaboration.Few are the highlights I brought to Gibbons Whistler:☛ Spearheaded the full life cycle management of business transformation project while finalizing deliverables with predefined constraints.☛ Streamlined and managed complex routine operations while providing senior-level leadership to cross-functional teams of 25 management professional and 350 staff members.Related Skills: Business Transition Management, Strategic Business Planning, Human Resource Management, Team Building and Leadership, Key Stakeholder Engagement, Project Management, Key Stakeholder Engagement Show less

• General Manager

  • 2013 - 2015

  In this capacity I steered the day-to-day management of complex business operations while ensuring strict compliance with corporate policies and procedures. I monitored performance of all areas on regular basis, assessed low performing areas, and implemented robust plans to initiate a productive change. I cultivated positive rapport with key stakeholders through identifying and addressing individual needs and concerns.Few are the highlights I brought to Gibbons Whistler:☛ Successfully boosted YOY revenue by 15% through the design and implementation of impactful sales and marketing plans within challenging marketing environment.☛ Achieved Employee Net promoter score of more than 85% through catalyzing employee engagement and embedding a culture of performance excellence.Related Skills: Business Operations Management, Process Redesign / Change Management, Performance Evaluation / Improvement, Key Stakeholder Engagement, Business Expansion / Sales Growth, Employee Engagement Strategies Show less

• Assistant General Manager

  • 2012 - 2013