Dean Crook
Senior Manager, Global Customer Support at Enea AB- Claim this Profile
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Bio
Rab M.
I worked under Dean, as a direct report, at Openwave Systems, and I have been very impressed with Dean's professionalism and abilities as a manager. Dean has build a reputation within Openwave as someone you can turn to, in order to get things done. His strong communication skills , his abilities to summarize a complicated problem into a high-level overview and his attention to detail would make him an asset to any organization.
Bill Aube
Dean is a highly valued technical Team Lead and skilled motivator of projects and people. He takes on any challenge asked of him and typically exceeds expectations. He works seamlessly both internally in a cross functional teaming role as well as a customer facing leadership role. His ability to work well at all layers of the organization makes him a quality asset to any team. His positive approach to his work, to his teammates, and to his customers makes him an easy recommendation for any role he chooses.
Rab M.
I worked under Dean, as a direct report, at Openwave Systems, and I have been very impressed with Dean's professionalism and abilities as a manager. Dean has build a reputation within Openwave as someone you can turn to, in order to get things done. His strong communication skills , his abilities to summarize a complicated problem into a high-level overview and his attention to detail would make him an asset to any organization.
Bill Aube
Dean is a highly valued technical Team Lead and skilled motivator of projects and people. He takes on any challenge asked of him and typically exceeds expectations. He works seamlessly both internally in a cross functional teaming role as well as a customer facing leadership role. His ability to work well at all layers of the organization makes him a quality asset to any team. His positive approach to his work, to his teammates, and to his customers makes him an easy recommendation for any role he chooses.
Rab M.
I worked under Dean, as a direct report, at Openwave Systems, and I have been very impressed with Dean's professionalism and abilities as a manager. Dean has build a reputation within Openwave as someone you can turn to, in order to get things done. His strong communication skills , his abilities to summarize a complicated problem into a high-level overview and his attention to detail would make him an asset to any organization.
Bill Aube
Dean is a highly valued technical Team Lead and skilled motivator of projects and people. He takes on any challenge asked of him and typically exceeds expectations. He works seamlessly both internally in a cross functional teaming role as well as a customer facing leadership role. His ability to work well at all layers of the organization makes him a quality asset to any team. His positive approach to his work, to his teammates, and to his customers makes him an easy recommendation for any role he chooses.
Rab M.
I worked under Dean, as a direct report, at Openwave Systems, and I have been very impressed with Dean's professionalism and abilities as a manager. Dean has build a reputation within Openwave as someone you can turn to, in order to get things done. His strong communication skills , his abilities to summarize a complicated problem into a high-level overview and his attention to detail would make him an asset to any organization.
Bill Aube
Dean is a highly valued technical Team Lead and skilled motivator of projects and people. He takes on any challenge asked of him and typically exceeds expectations. He works seamlessly both internally in a cross functional teaming role as well as a customer facing leadership role. His ability to work well at all layers of the organization makes him a quality asset to any team. His positive approach to his work, to his teammates, and to his customers makes him an easy recommendation for any role he chooses.
Experience
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Enea AB
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Sweden
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Telecommunications
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300 - 400 Employee
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Senior Manager, Global Customer Support
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Jan 2001 - Present
Senior Global Support Manager with a diverse level of experience in building and maintaining world-class Support teams, Technical Escalation Support Services and Critical Account Management. Responsible for the overall customer life-cycle including contract negotiations and renewals, strategic accounts and delivering operational reviews in a fast paced environment. Responsible for the coaching and training needs of my team, ensuring that the highest level of technical training, and… Show more Senior Global Support Manager with a diverse level of experience in building and maintaining world-class Support teams, Technical Escalation Support Services and Critical Account Management. Responsible for the overall customer life-cycle including contract negotiations and renewals, strategic accounts and delivering operational reviews in a fast paced environment. Responsible for the coaching and training needs of my team, ensuring that the highest level of technical training, and service is provided to our customers consistently across all individuals of the team. Proactively enhancing the support processes globally, to ensure customers and agents are aligned. Set goals and assist the team in the attainment of individual goals and Global Support objectives. Maintaining high standards of integrity and ethical behavior in all aspects of the role. Identify trends and improvement opportunities across the Customer Support. Show less Senior Global Support Manager with a diverse level of experience in building and maintaining world-class Support teams, Technical Escalation Support Services and Critical Account Management. Responsible for the overall customer life-cycle including contract negotiations and renewals, strategic accounts and delivering operational reviews in a fast paced environment. Responsible for the coaching and training needs of my team, ensuring that the highest level of technical training, and… Show more Senior Global Support Manager with a diverse level of experience in building and maintaining world-class Support teams, Technical Escalation Support Services and Critical Account Management. Responsible for the overall customer life-cycle including contract negotiations and renewals, strategic accounts and delivering operational reviews in a fast paced environment. Responsible for the coaching and training needs of my team, ensuring that the highest level of technical training, and service is provided to our customers consistently across all individuals of the team. Proactively enhancing the support processes globally, to ensure customers and agents are aligned. Set goals and assist the team in the attainment of individual goals and Global Support objectives. Maintaining high standards of integrity and ethical behavior in all aspects of the role. Identify trends and improvement opportunities across the Customer Support. Show less
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Openwave Systems
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United States
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Software Development
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100 - 200 Employee
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Manager - Global Customer Support
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Jan 2010 - Feb 2014
As Global Customer Support Manager for our premier customers & accounts delivering an exceptional support experience to strategic accounts. This includes addressing my customers support needs in a timely, professional manner without compromise. Managing a cross-functional global team in order to meet strategic accounts needs and demands. An experienced manager of multiple geographically located employees, and a track record for employee retention and encouraging career growth
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Lead Technical Support Engineer
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Jan 2001 - Jan 2010
Responsible for staging, testing and installing location based software in a mobile phone carrier's network. I also lead a team of 6 in this position, organizing schedules along with various line manager responsibilities.
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Royal Air Force (RAF)
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Armed Forces
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700 & Above Employee
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Telecommunications Supervisor
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Jan 1993 - Jan 2001
Upon joining the RAF I trained to be a Telecommunications Operator using various data & telecommunication equipment, as well as being trained in many different methods of Data comm's. In 1998 I was posted to RAF Gibraltar, where I operated & maintained the Royal Navy's Tandem computer. The Tandem Computer was an important part of my career in the RAF. I worked with various secure equipment and assisted clients with troubleshooting software and hardware issues. Upon joining the RAF I trained to be a Telecommunications Operator using various data & telecommunication equipment, as well as being trained in many different methods of Data comm's. In 1998 I was posted to RAF Gibraltar, where I operated & maintained the Royal Navy's Tandem computer. The Tandem Computer was an important part of my career in the RAF. I worked with various secure equipment and assisted clients with troubleshooting software and hardware issues.
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Education
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1986 - 1990
Plymouth College
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