Experience

DLI

• Information Technology & Services
• 1 - 100 Employee

• Owner - IT & Business Systems Consultant

  • Dec 2008 - Present

  Independent IT Consultant Network Engineering, Design and Implementation New Construction / Re-construction IT consulting & installation. Network and Desktop Support / Maintenance Phone Systems / Security Systems / Printer Service & Maintenance Independent IT Consultant Network Engineering, Design and Implementation New Construction / Re-construction IT consulting & installation. Network and Desktop Support / Maintenance Phone Systems / Security Systems / Printer Service & Maintenance



Reynolds & Reynolds

• Field Service Supervisor - 2007 - 2008

  • 1985 - 2008

  Field Service Supervisor/Team Leader – Reynolds & Reynolds, St. Louis, MO 2007 - 2008• Supervised support, scheduling and customer relations functions for Central Great Lakes Market – 5 states, 2500 customers, 18 field engineers.• Collaborated with third party vendors and consultants to ensure quality customer installation. Responsible for technical services (installations, maintenance, support) of all customers in the market. • Identified opportunities and closed the sale on system maintenance and equipment solutions contracts.• Technical Sales Advisor and consultant to customers and sales staff for new equipment purchases, upgrades, new construction power and cabling. Highlighted Accomplishments while Field Service Supervisor• I established a local parts warehouse that improved same day fixes by 50%. • As a selected member of the Electronic Software Distribution (ESD) team we developed a remote implementation and upgrade process for considerably faster upgrades resulting in significant cost and time savings for customers.• As a selected member of the Maintenance task force we developed a maintenance verification survey to track customer inventory and maintenance contracts, resulting in timely maintenance agreement renewals and $0.5M in annual revenue.

• Field Engineer - 1985 - 2007

  • 1985 - 2007

  Field Engineer – Reynolds & Reynolds, St. Louis, MO 1985 - 2007The combination of technical savvy, business expertise, leadership strength and ability to remain calm under fire all contributed to my successive promotions and recognition. Here I discovered my passion for enabling others’ success, sharing my expertise & developing junior engineers, and ability to solve problems and reduce risk.Successive career progression timeline through Field Service department: Field Service Supervisor/Team Leader – 2000 – 2008 Senior Field Engineer 1998 – 2000Field Installation Engineer - 1992 – 1998Field Engineer (Levels 1, 2 & 3) - 1985-1992Achievements and Awards:• Selected to support the Hendrick Automotive Group, one of the largest and most prestigious automotive dealer networks in the country.• Selected to support the Lou Fusz Automotive Group, one of the largest automotive groups in St. Louis with over 500 users.• Awarded “President’s Award for Excellence” and the only person in the company to be a two time winner.• Received four “Quarterly Service Awards” for outstanding performance in customer service.• Awarded “Teamwork and Sales Recognition” awards for St. Louis Market – three time winner for each award.• I was featured in a Reynolds & Reynolds national advertisement as the subject of a letter of thanks from a customer.