Dean Bell
Support Services Coordinator III at Okanagan College- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
-Jun, 2004- Oct, 2024 -
Certified Engineering Technologist
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Experience
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Okanagan College
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Higher Education
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200 - 300 Employee
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Support Services Coordinator III
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Dec 2016 - Present
Serve as resource for image creation and deployment. Maintain Deep Freeze servers and consoles. Serve as 2nd or 3rd level technical support for virtual machines, Windows laptops and desktops, and Macs. Administrate multiple WDS servers across 5 main campuses. Maintain software configurations for all campus labs and machines. Serve as resource for image creation and deployment. Maintain Deep Freeze servers and consoles. Serve as 2nd or 3rd level technical support for virtual machines, Windows laptops and desktops, and Macs. Administrate multiple WDS servers across 5 main campuses. Maintain software configurations for all campus labs and machines.
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Great-West Life
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Canada
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Insurance
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700 & Above Employee
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Workstation Integration Technical Specialist
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Nov 2006 - Nov 2016
Serve as vital resource and subject matter expert for technical support staff and management. Create, test, and deploy workstation desktop images in multiple languages. Evaluate and integrate new desktop hardware into enterprise. Act as subject matter expert for issues with Apple Macs in the enterprise. Support and maintain image deployment servers across 14 sites. Provide 3rd level support for complex LANDesk incidents and provide 24 hour on-call support for LANDesk… Show more Serve as vital resource and subject matter expert for technical support staff and management. Create, test, and deploy workstation desktop images in multiple languages. Evaluate and integrate new desktop hardware into enterprise. Act as subject matter expert for issues with Apple Macs in the enterprise. Support and maintain image deployment servers across 14 sites. Provide 3rd level support for complex LANDesk incidents and provide 24 hour on-call support for LANDesk servers.
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Workstation Technical Specialist
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May 2005 - Nov 2006
Provided second level technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via telephone, and remote support tools. Reviewed and updated documentation for support staff.
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Getronics Canada Inc.
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Winnipeg, Canada Area
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PC/LAN Analyst
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Nov 2003 - Nov 2004
Served as Manitoba lead for team of system implementers during Windows XP migration project. Participated in daily progress and planning conference calls for XP migration project. Provided additional end user support on site and remotely post migration. Provided 24 hour on-call support. Served as Manitoba lead for team of system implementers during Windows XP migration project. Participated in daily progress and planning conference calls for XP migration project. Provided additional end user support on site and remotely post migration. Provided 24 hour on-call support.
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Education
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1994 - 1997
Red River College
Diploma, Computer Engineering Technology/Technician
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