Content Manager - English

• Jul 2022 - Present

English Language Teacher

• Sep 2010 - Present

Create and teach general & Business English lessons/curricula Organization Manage complicated schedules and financial records Detail-oriented & familiar with culturally-sensitive themes Proofreading, translating (DE-EN), copywriting - texts ranging from PhD theses to wine menus to a vegan French pastry cookbook Effective time management and ability to handle multiple actions simultaneously Create and teach general & Business English lessons/curricula Organization Manage complicated schedules and financial records Detail-oriented & familiar with culturally-sensitive themes Proofreading, translating (DE-EN), copywriting - texts ranging from PhD theses to wine menus to a vegan French pastry cookbook Effective time management and ability to handle multiple actions simultaneously

English Language Teacher

• Jun 2009 - Present

See above See above

Online Marketing Student/Class Representative

• Mar 2021 - Jul 2022

eCommerce Manager

• Sep 2018 - Oct 2020

Exclusive e-Commerce Manager of an American web shop for a major jewelry retailerCreated and maintained online presence through engaging marketing campaigns (email, Social Media (Facebook, Instagram), newsletters) using current SEO practicesIdentified (negative) keywords to drive the most valuable traffic and write powerful calls-to-action to maximize conversionsResearched current market trends, keywords, and competition to formulate strategies to improve sales and maximize marginsArranged and cultivated relationships with bloggers/influencers to boost brand recognitionMonthly revenues exceeded budget expenditure by 600-1000%. Average sales margins were 35%

Logistics Team Member

• Feb 2015 - Oct 2018

Verified the accuracy and completeness of orders before preparing them for shipmentDemonstrated the ability to work individually as well as part of a team to maximize outputA consistent top performer in the department to achieve personal and team goalsDoubled or tripled average daily output totals

Guest Services Representative

• Nov 2005 - Jan 2015

Guest relations including all aspects of front desk procedures, including complaint handling Accurate reservations & billing/payment procedures Worked across multiple departments/disciplines individually and as part of a team Ability to work calmly and efficiently in high-pressure situations Guest relations including all aspects of front desk procedures, including complaint handling Accurate reservations & billing/payment procedures Worked across multiple departments/disciplines individually and as part of a team Ability to work calmly and efficiently in high-pressure situations

Manager/Reservations Manager

• Mar 2001 - Oct 2005

Managed 60-bed hostel and its staff Developed, implemented and reviewed operational policies and procedures Oversaw the reservations department responsible for bookings for all three properties Co-founded a small, independent pub crawl that operated during the off season to capitalize on a much-needed gap in the walking tour market Managed 60-bed hostel and its staff Developed, implemented and reviewed operational policies and procedures Oversaw the reservations department responsible for bookings for all three properties Co-founded a small, independent pub crawl that operated during the off season to capitalize on a much-needed gap in the walking tour market

Operations Manager

• 1998 - 2000

Instrumental in the pre-opening arrangements for a 110-suite property including procurement of supplies and suppliers Used yield management to maximize nightly, weekly and monthly room rates Established employee procedures (fire evacuation, guest services, etc.) across multiple departments HR: on-boarding, disciplining, training, and scheduling of staff of 10-15 members Supported accounting department with accurate and complete daily, monthly, year-end financial reporting Promoted a company culture than encouraged top performance and high morale Y2K preparation & implementation Authored employee handbook