Field Inspector

• Apr 2019 - Present

Service Manager

• Sep 2018 - Feb 2019

Fleet Coordinator

• Aug 2016 - Jun 2018

Track inventory vehicles set for sale weekly ranging from 85 to 300 vehicles combined value $425,000 to $1,500,000 Complete body shop and mechanical estimates for repairs to vehicles. Work with Mechanic Shop and Body Shop managers on repair issues on vehicles. Present and negotiate estimates with the lender representative. Order parts for approved estimates. Photograph and upload pictures of vehicles to IMS that received body repairs. Conduct weekly inspection of vehicles set for sale with the lender representative. Ensure that all vehicles are properly labeled before sale. Coordinate movement of vehicles throughout the reconditioning process, Represented vehicles for the following lenders - Santander, Bank of America, Exeter Financial and Chrysler Capital.

Store Manager

• Jan 2016 - Jun 2016

Interpret customers explanations and sounds into actual service needs. Create and present an estimate of the services. Order parts as needed to complete work orders. Assign technicians to complete the work orders. Daily cash reconciliation and bank deposits, Weekly processing of payroll for all store employees. Monthly focus group conference calls with all of the store managers. Report any issues or needs with the district manager. Report any issues that may arise to the corporate office. Monthly stock ordering and verification. Completion of supply requisitions to the corporate office for non-automotive needs

Service Advisor

• Jul 2015 - Dec 2015

Answered multi-line phone system to address customer needs. Set and scheduled service appointments. Performed a walk around inspection of the trailer being dropped off for service. Interpreted customer concerns to workable service items the technicians could perform. Work with the warranty administrator to verify repairs are authorized. Parts ordering for retail and warranty repair orders Notify Service Manager of potential issues for job completion. Field customer complaints before escalation to corporate level. Collect payments and nightly close out of Point of Sale system with a 100% accuracy rating. Obtain authorizations and payment verification from extended warranty providers, Assisted at trade and sales shows as needed.

Service Manager

• Sep 2014 - Jun 2015

Coordinate department activities for production, sales and distribution. Develop marketing strategies for products. Direct administrative activities for producing products and services. Direct budget activities to fund operations and to achieve maximum return on investment. Draft staff work schedules and assign duties. Ensure suppliers are providing goods and services within budget and in an effective manner. Perform customer service by assisting customers on the floor. Review sales and financial reports and other performance data. Select, train and evaluate employees or applicants.

Territory Manager

• 2008 - 2011

Completed marketing and product research to help get a better picture of the company’s position in the Extended Warranty industry. Conducted casual meetings and business lunches with clients to make a personal connection. Consulted with company management in order to develop new strategies for building sales. Demonstrated how products could solve problems for clients during individual meetings. Developed relationships with potential and current clients by regularly sending messages and updates. Followed up with successful sales contracts to further develop the new customer relationship. Maintained an updated customer database list of [number] to help continue regular contact with clients. Prepared detailed sales quotes and proposals for products in the automotive service contract industry for potential clients. Presented product sales presentations to potential customers that stressed the features and benefits of each item being sold. Used various sales techniques, such as cold calling, surveying and networking, in order to increase potential leads. Personal assistant to the business owner.