Experience

VSP Vision

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Strategic Alliance Supervisor

  • Sep 2021 - Present



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor of Customer Service Management

  • Aug 2019 - Sep 2021



McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Supervisor

  • Apr 2018 - Apr 2019



Humana

• United States
• Insurance
• 700 & Above Employee

• Operations Supervisor

  • Dec 2013 - Dec 2017

  Manage, engage and lead team of 20+ CSR and effectively hire, train and foster an environment in which teams provide high levels of service while meeting performance and quality goals. Provide performance coaching and implemented individual development plans for career development.Track performance KPI metrics daily to monitor alignment with business goals; reporting in excel; collaboration with leadership virtually and in office and devised and implemented incentive programs to improve stats while maintaining quality goals (Maximizer Program 2016-Current)



AAA National Office

• United States
• Consumer Services
• 100 - 200 Employee

• Subject Matter Expert - SR3 Receive Agent

  • Nov 2009 - Dec 2013



Keihin Co., Ltd.

• Industrial Automation
• 1 - 100 Employee

• Machine Casting Operator

  • Aug 2003 - Mar 2009