De'Shele' Young

Catering Manager at Jajaja Mexicana
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Contact Information
us****@****om
(386) 825-5501
Location
Bronx, New York, United States, US

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Credentials

  • Food Handling License
    NY Dept of Health & Hygene
    Mar, 2013
    - Oct, 2024
  • Nail Specialty License
    Dept of State
    Sep, 2018
    - Oct, 2024
  • S-95, F-03, F-07
    NYC Certificate of Fitness
    May, 2018
    - Oct, 2024

Experience

  • Jajaja Mexicana
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Catering Manager
      • Nov 2021 - Present

      • Manage restaurant operations including scheduling, hiring, training, human resource records, disciplinary action, money handling, and guest relations. • Responds to catering inquiries • Promotes and customizes catering packages to fit customers needs including financial planning, dietary restrictions, and special event coordination. • Supervises catering operations including marketing strategies, ordering, budgeting, equipment rentals/maintenance and menu. • Conducts periodic evaluations and provides feedback to the operations department. • Builds vendor and corporate relations. • Curates on and off-site catered events. • Provides overall direction to restaurant and event staff. • Maintains an elevated level of customer satisfaction. Show less

  • Burger & Lobster US
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Beverage Manager
      • Apr 2021 - Oct 2021

      • Collaborated directly with General Manager and owner to develop effective purchasing methods and tight inventory controls to ensure profitable goals are exceeded. • Built local community engagement by developing special menu and event planning opportunities with nearby Broadway Shows and organizations. • Developed seasonal drink menus. • Directly managed a team of 10+ staff including bartenders, and bar-backs. • Lead daily operations including interviewing, hiring, onboarding, off-boarding, scheduling, and mixology training of 30+ employees. • Lead recruiter for front of house staff. • Maintained, improved, and attained business objectives by identifying operational needs and consumer trends. Show less

  • Le Pain Quotidien
    • Belgium
    • Restaurants
    • 700 & Above Employee
    • General Manager
      • Feb 2019 - Apr 2020

      • Created and executed effective action plans and conducted follow-up procedures which drove accountability and delivered results. • Worked directly with District and Regional level management to develop effective staffing strategies. • Developed recruitment plans to attract and engage quality talent through networking, hiring events, leveraging social media and direct outreach to qualified candidates. • Provides strong leadership to the onboarding process in activities such as interviewing candidates, qualifying their talents and abilities and referencing activities. • Reduced store expenses by 15% by decreasing expenses on operational costs, food ordering, relieving employee shifts during slow times. • Created and provided staff development opportunities which encouraged staff to take on more challenging roles and opportunities. • Builds local community engagement and establishes leadership pathways for outstanding employees. Show less

  • Kirven's Sports Bar
    • Bar Manager
      • Jan 2018 - Jun 2019

      • Controlled stock levels and increased bar efficiently by 30% in the last quarter by cultivating profitable relationships with neighborhood merchants and regional vendors for supply orders. • Established year round partnerships with sponsorships for promotional events with brands including Tito’s Vodka, Jameson Whiskey and The Bronx Brewery. • Personally developed seasonal drink menus. • Managed a team of 6+ staff including bartenders, bar backs and kitchen staff. • Compiled actionable data in traffic analysis, evaluating expense/profit sheets and creating payroll forecasting information for upper management and investors. Show less

  • ilili Restaurant
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Floor Manager
      • Jun 2015 - Jan 2018

      • Managed all 20+ front of house employees including host staff, bar and dining room employees. • Partnered with events coordinator to execute VIP events, large party gatherings and occasion celebrations. • Focused on payroll, human resource initiatives, hiring and training, employee development and scheduling. • Developed Host Stand guidebook focused on customer service, expectations and standards. • Answered and resolved guests’ issues, addressed diners’ complaints in person and over the phone to a satisfactory conclusion to maintain customer confidence. • Communicated with the management team regarding celebrity and VIP reservations and walk-ins. Show less

  • The Cecil
    • United States
    • Food and Beverage Services
    • FOH Manager
      • Jan 2013 - Jun 2015

      • Provided support to Executive Chef, Alexander Smalls and Chef De Cuisine, Joseph “JJ” Johnson. • Assisted in the coordination of celebrity and special guest events including the Esquire Magazine Food & Drink Awards. • Served as the as Front of House liaison to all areas of for the restaurant to effectively cater to the unique needs of the guests in this upscale American cuisine restaurant. • Managed all host staff, created schedules, hired new staff members and provided all ongoing training and development. Show less

Education

  • CUNY Bronx Community College
    Associates of Science, Social Psychology
    2007 - 2010

Community

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