Experience

Computershare U.S.

• United States
• Financial Services
• 500 - 600 Employee

• Assistant Vice President, Relationship Manager

  • Jul 2015 - Present

  My role as AVP is to be the primary contact between Computershare, Shareholder Services and Investor Services clients. My responsibilities include ensuring that clients receive the services they have purchased and that those services are delivered in a manner that meets and exceeds expectations. I successfully manage multiple relationships, Effectively advise clients and manage client events, Communicate new CPU products and initiatives, Responsible for networking with client, Identify opportunities to improve client profitability (revenues up/expenses down), Negotiate contracts effectively and ensure client profitability, Establish a positive relationship with each client, as a consultative business partner, Respond to all client inquiries in a timely manner, and Assists key clients in implementing and sustaining a strategic plan. The AVP role is the senior most relationship contact with direct responsibility for maintaining client satisfaction.



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Investment Analyst

  • Jul 2015 - Apr 2016

  Investor services is our largest business line – we work with public companies, including many of the world's largest, to track and deliver their shareholders’ entitlements. Services range from keeping the definitive record of legal ownership of securities to paying dividends to shareholders on our clients’ behalf; from administering meetings and tabulating voting (whether directly or by proxy) to advising on and executing capital raisings; and from capital reorganisations to merger and acquisition transactions. We also offer software solutions to support company secretaries in their governance of complex group structures.



Republic Bank

• United States
• Banking
• 700 & Above Employee

• Contact Center Consultant

  • Dec 2014 - Jul 2015

  •Answer incoming calls in a timely, professional manner; make outbound calls as directed. •Ensure client satisfaction by resolving client research in a prompt and timely manner. •Effectively use bank resources, procedure manuals and reference materials to independently service client inquiries when necessary. •Provide account information and perform necessary research. •Resolve basic client inquiries with a strong emphasis on cross-selling bank products and services. •Protect client information by following department security guidelines and procedures. •Transfer calls to appropriate Republic Associates and Departments when necessary. •Identify sales opportunities, on both inbound and outbound calls, and enthusiastically offer bank products that complement the client relationship. Required to meet all individual sales and service standards. •Consistently strive to provide one call resolution; escalate any issues/questions that arise to a supervisor. •Follow department best practice standards for providing excellent service and selling bank products. •Stay current on changes to products, procedures and policy of the bank and the department. •Successfully complete necessary training and testing to advance servicing skills. •Ensure adherence to scheduled shift start times and break times to optimize availability. •Willingly performs all other duties and projects as assigned.



Western Kentucky University

• United States
• Higher Education
• 700 & Above Employee

• Office Associate

  • Nov 2009 - Dec 2014

  •Managed departmental inter accounts to keep accurate accounting information for billing•Organized UPS Worldship invoices after weighing and creating shipping labels for outgoing packages•Led 10 employees in the absence of the department manager coordinating shipping logistics of over 500 packages daily•Monitored work study students schedules to provide accurate staffing levels for the department•Communicated with co-workers providing pertinent information concerning delivery issues and concerns•Trained 15 new associates on tracking packages with UPS Trackpad & Pac Track software for package delivery and International customs•Consulted with departments across campus to build rapport and help build great customer relationships with the department of Shipping and Receiving•Experienced with UPS, FedEx, and Freightliner•Loading and Unloading freight for a state funded University•Folk lift and Pallet jack certified

• Office Coordinator

  • Nov 2009 - 2014

  • Over 6 months’ experience in general office administration and clerical work• Highly skilled in drafting and typing standard letters and memoranda• In-depth knowledge of processing payroll for the whole organization• Hands-on experience in maintaining Human Resources records• Demonstrated ability to distribute mail and maintain files● Front office management ● Scheduling appointments ● Financial organization● Answering inquiries ● Memos typing ● Petty cash disbursement● Reports compilation ● Databases maintenance ● Payroll records



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Afni

  • Aug 2005 - Nov 2009