Experience

ER Solutions

• Consumer Services
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2012 - Present

  • Answering and transferring calls • Assisting Sprint customer with making payments and payment arrangements • Explaining customer’s Sprint account with them • Finding errors on Sprint’s behalf and correcting customer’s account • Troubleshooting cell phones • Programming cell phones



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Greeter

  • Sep 2011 - Dec 2011

  • Greeted customer as they came in the building • Assessed the customer’s needs and transferred them to the correct department • Answered and transferred calls • Helped customers use Verizon’s kiosk system in order to pay bills and make minor changes to account statuses • Programmed cell phones • Assisted customers with cell phone issues



7-Eleven

• United States
• Retail
• 700 & Above Employee

• Certified Cashier/Stock

  • May 2010 - Jun 2010

  • Handle all sale transactions and balanced cash draw at close of shift. • Used computerized systems that involve distributing and accounting for funds. • Received, stored monitored inventory stock.