Experience

PFU (EMEA) Limited - A RICOH Company

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• HR Director EMEA

  • Jun 2022 - Present



Lebara

• United Kingdom
• Consumer Services
• 500 - 600 Employee

• HR Manager

  • Nov 2020 - Jun 2022

  Developed and implemented the annual strategic HR plan. Responsible for pan-European HR activity across six countries. Key point of contact with payroll, finance, IT and department managers to coordinate end-to-end employee lifecycle deliverables. Introduced a performance management process in line with business needs, Reward Gateway savings portal, pension salary sacrifice, and a new car benefits scheme. Responsible for the Shared Services team in India including internal communications. Undertook a comprehensive review and update of HR, H&S and Compliance policies. Show less



Artos

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Head of HR

  • Feb 2020 - Oct 2020

  Set up the HR department in a standalone role. As part of a strategy to develop a high-performance culture, introduced an effective performance management process. Prepared and implemented HR, compliance and data protection policies. Facilitated manager and staff briefings to ensure a clear understanding of these policies. Set up the HR department in a standalone role. As part of a strategy to develop a high-performance culture, introduced an effective performance management process. Prepared and implemented HR, compliance and data protection policies. Facilitated manager and staff briefings to ensure a clear understanding of these policies.



Mitsubishi Electric Europe BV

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Head of HR

  • Jul 2013 - Dec 2019

  Reported to the Branch President as a member of the Senior Management Team. Developed comprehensive HR strategies aligned with business objectives. Responsible for reporting against key HR metrics. Led a multitude of HR projects including talent retention, performance management, HR dashboard, cultural change, online benefits portal, DB and DC pension schemes, auto-enrolment, new employee benefits, HR and payroll software, comprehensive leadership development, internal communication projects and employee engagement surveys. Analysed and reported against HR metrics including cost per hire, time to hire, staff engagement vs. sales performance, key staff turnover rates, proportion of key staff with identified successors, reasons for leaving, sickness absence patterns and proportion of customer facing vs. support teams. Developed performance evaluation systems, coordinated employee training and measured the effectiveness of the company’s benefits programmes and recommended improvements to drive employee performance. Ensured data processing practices complied with GDPR requirements, designed company policies and procedures, implemented functional HRMS and internal databases across the HR and facilities departments. Introduced cultural change across all the support functions, through the introduction of comprehensive leadership development and improved internal communication strategies. Transformed employee engagement and cross-functional communication both within and across departments. Restructured the HR team and developed roles which included introducing HR Business Partner and Compensation & Benefits Manager positions. Show less



Samsung Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Head of HR

  • May 2009 - Jun 2013

  Member of the Leadership Team and reported to the Branch President. Implemented strategies to ensure alignment with the company’s global vision and goals. Developed compensation and benefits plans, maintained departmental budgets, organised learning and development programmes, conducted employee engagement surveys, implemented numerous restructure programmes, developed comprehensive statistical reports, responsible for passing multiple European and global quality audits. Oversaw numerous transformation and business change projects to facilitate the achievement of business plan targets, cultural change and talent retention. Set objectives for the HR team and tracked progress, introduced improvements to the recruitment process, hosted in-house recruitment events, monitored HR metrics, such as turnover rates and cost per hire. Introduced Darwin Technologies flexible benefits portal as part of the HR strategic plan to improve employee engagement and core staff retention. Reduced turnover by 40% through the implementation of effective retention strategies. Spearheaded and steered a team of 10 including a Recruitment Manager, HR Business Partners, Compensation & Benefits Manager, Training & Development Manager, Internal Communications Manager and Facilities Manager. Recruited over 400 staff in 4 years, through significant business expansion and replacement. Show less



JVC

• Japan
• Computers and Electronics Manufacturing
• 500 - 600 Employee

• Interim HR Manager

  • Jan 2009 - Apr 2009

  Returned to JVC on an interim basis. Oversaw and managed a performance management system that drove high performance. Developed and implemented HR strategies and initiatives aligned with the business strategy. Implemented a redundancy processes to reduce headcount and cost. Managed the TUPE transfer of staff across multiple organisations. Returned to JVC on an interim basis. Oversaw and managed a performance management system that drove high performance. Developed and implemented HR strategies and initiatives aligned with the business strategy. Implemented a redundancy processes to reduce headcount and cost. Managed the TUPE transfer of staff across multiple organisations.



Howard Kennedy Solicitors

• London, England, United Kingdom

• HR Manager

  • Jul 2008 - Oct 2008

  Developed HR policies, assessed training needs and coordinated learning and development initiatives for all employees, acted as the point of contact regarding employment legislation issues, reviewed current HR technology and recommended more effective solutions. Responsible for daily operations of the HR department, measured employee retention and turnover rates, implemented effective sourcing, screening and interviewing techniques, implemented transfers within the agreed budget and timescales. Line managed, coached and developed the Senior HR Officer. Steered TUPE due diligence in preparation for the transfer of 50 staff. Show less



JVC

• Japan
• Computers and Electronics Manufacturing
• 500 - 600 Employee

• HR Manager

  • May 2005 - Jun 2008

  Responsible for HR and Facilities management as part of the Senior Management Team. Reported to the Managing Director and managed a team of 4. Managed HR strategy, planning and support for JVC UK, European HQ and expats, led projects and implemented programmes including organisational development, TUPE, Snowdrop HR software, leadership training, policies and employee relations. Responsible for HR and Facilities management as part of the Senior Management Team. Reported to the Managing Director and managed a team of 4. Managed HR strategy, planning and support for JVC UK, European HQ and expats, led projects and implemented programmes including organisational development, TUPE, Snowdrop HR software, leadership training, policies and employee relations.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• HR Manager

  • Oct 2002 - Apr 2005

  Member of the Senior Management Team and reported to the Managing Director. Oversaw international HR activity, aligned local and global HR strategy and policy, worked with HSBC and Abbey in relation to complex TUPE transfers. Responsible for all employment matters and employee relations, including capability, disciplinary, grievance and appeal hearings. Coordinated company-wide restructures, which led to redundancies and the creation of new roles. Negotiated a complex Union recognition agreement to the benefit of the company. Show less



HR Coach & Trainer

• London, England, United Kingdom

• HR Coach & Trainer

  • May 2001 - Sep 2002

  Studied and completed 5 NLP training courses. Worked as a freelance trainer and coach, developing and delivering a variety of programmes to line managers and HR professionals. Studied and completed 5 NLP training courses. Worked as a freelance trainer and coach, developing and delivering a variety of programmes to line managers and HR professionals.



Business Link London

• London, England, United Kingdom

• HR Manager

  • Apr 1997 - Apr 2001

  Developed and implemented HR policies and procedures. Prepared for the successful Investment in People re-recognition audit. Introduced new HR software which integrated all HR data, and provided improved HR metrics. Oversaw the development and implementation of HR initiatives and systems, prepared job descriptions, posted adverts and managed the recruitment process. Created and implemented effective on-boarding plans, developed training and development programmes, managed the performance management process. Responsible for the smooth handling of disciplinary and grievance issues, maintained employee records according to policy and legal requirements, reviewed employment and working conditions to ensure legal compliance. Co-ordinated TUPE transfer of all staff to the Small Business Service. Show less