Denys Sorokin

Program Manager at Keymakr
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Contact Information
us****@****om
(386) 825-5501
Location
ES
Languages
  • Russian Native or bilingual proficiency
  • Spanish Elementary proficiency
  • English Native or bilingual proficiency
  • Ukrainian Native or bilingual proficiency
  • Chinese Elementary proficiency

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LinkedIn User

Dear Hiring Manager, I am writing this letter to recommend Denys for the position of manager at your company. Denys managed the inventory of supply company for nearly five years and did a consistently excellent job. A diligent worker, reliable, very organized and always efficient, Denys always proved himself to be up to essentially any task. My company manages in large quantities of materials, so Denys had the task of maintaining and organizing the inventory, ordering and processing new materials, labelling, delivering materials, and documenting work processes. He often had to process various incoming and outgoing materials on a daily basis, which required exceptional organization and diligence, but not only did Denys succeed, never once did he fall behind or even make mistakes. Denys brings a positive attitude to the job that other people can respect, and he is able to complete his duties at the highest level. With lot of energy, skill and efficiency, Denys is an ideal employee and I recommend him highly for the position. Sincerely, Evgeny Kardakov

Aaron Rose

Denys was fantastic to work with throughout various projects. He was calm, competent, with a strong attention to detail. Top tier interpersonal skills with strong project management tactics. He is a fast learner, a good listener, and extremely honest. Any team will be boosted by his presence.

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Credentials

  • Lean Six Sigma White Belt Certification
    Management and Strategy Institute
    Apr, 2020
    - Nov, 2024
  • C1 Business Higher
    Cambridge Assessment English
    Feb, 2020
    - Nov, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Program Manager
      • Dec 2020 - Present

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Project Manager
      • Oct 2017 - Nov 2020

      Achievements: • developed and delivered compatibility of cloud based software to fit Enterprise Customer requirements (global leader in fuel distribution) on various markets (Philippines, India, Canada, Thailand) • successfully deployed cloud based solution on customer's premises in Asia and Northern America • designed and executed training for customer's Head Office personnel • recognized as significantly successful Account Executive for Enterprise customers • being a single Point of Contact for Enterprise accounts Responsibilities: • managing developers, designers and other IT personnel daily (using VSTS, Microsoft Dynamics and Microsoft Project) • processing Change Requests • managing 3rd party support and installers teams (located in 4 time zones simultaneously) • support communications with key customers (hyper-care) • review Major\Critical issues and adhere those with agreed SLAs • meeting Enterprise Stakeholders and reporting on current progress • hosting training\demo\onboarding sessions for multiple attendees from 3-5 time zones simultaneously • managing risks, defining scope and all other related PMO activities • researching samples and obtaining OEM agreements with hardware manufacturers, including physical meetings and conventions (China) • creating technical documentation on internal projects • implementing solutions on improving internal support procedures

    • Dominican Republic
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Commercial Director
      • Jan 2015 - Oct 2017

      Achievements: • Obtained improved partnership documentation with chain hotels in the area • Updated company marketing materials (website and printable materials) • Improved customer satisfaction rate Responsibilities: • Negotiating and contracting rates, special offers, allocating release periods, terms and conditions for hotels, ensuring the best available travel options in Dominican Republic • Analysing competitors' products • Managing MICE department • Analyzing weekly products sales reports to identify market trends and revenue • Assisting in resolving complaints and administrative issues of our vendors and hotels • Negotiating and contracting extra services like transfers and tours

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Information Technology Support Manager
      • Jan 2013 - Dec 2015

      Achievements: • reducing incoming pending support tickets to 0 • multiple recognition as Support Employee of the week • taking leadership on managing Q line Responsibilities • research and identify solutions to software and hardware issues • rrovide phone and live chat support to customers (Tiers 0-3) • resolving tickets • managing customer's database in CRM (Salesforce, Jira, Microsoft Dynamics, Microsoft Azure) • document technical knowledge in the form of notes and manuals • executing live training sessions for new and retained customers • properly escalate unresolved issues to appropriate internal teams (e.g. software developers) • maintain jovial relationships with customers

    • United States
    • Retail
    • Inventory Control and Audit specialist
      • Sep 2009 - Jan 2013

      Achievements: • implemented new operational processes which lead to increasing company profits • created an internal work flow process improving budgetary quotations, communications, documentation, proposed systems configurations and contract accuracy integrated for use by project and sales team • set and recommended mark-up rates, mark-down rates and selling prices for merchandise to have shrinkage reduced Responsibilities: • Controlled all associated operational costs according to the prevailing annual budget forecast. • Assisted with projects budgeting and collaboration with relevant senior inventory managers • Receive and count stock items, and record data using handheld device • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors • Worked closely with team members to meet or exceed all customer service requirements. • Tracked and recapped key item performance • Assisted with data entry of orders in a back office system

Education

  • Chernihiv State Technological University
    Bachelor's degree, International Law and Legal Studies
    2005 - 2009

Community

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