Audio Visual Technician

• May 2023 - Present

• Dec 2018 - Dec 2022

 Use industry standard architecture framework (TOGAF) to build architectural solutions to meet stakeholder requirements for deployment by implementation teams.  Manage business requirements and strategy development across multiple domains (application, business, data and technology). Provide governance for multi-domain Enterprise engagements. Understand business scenarios to extract requirements for customer base and translate into technical requirements such as roadmaps. Collaborate with sponsors and stakeholders (product, engineering and architecture) to develop voice, video and audio/visual work packages and documentation, adhering to service management requirements. Prepare implementation and migration planning and statement of architecture work documentation.  Perform gap analysis between Baseline and Target architectures to develop solutions. Manage risk management, mitigation and resolution within Enterprise engagements. Facilitate communications planning of customer requirements between Sponsor(s), Stakeholder(s) and the Implementation team(s). Steer various business and technology teams to build efficient system by using the existing assets where possible. Continuously contribute to the Architecture and Design practice to improve the key services and processes to support business & IT strategies Recommends and participates in activities related to the design, development, and maintenance of the Enterprise Architecture Drive the delivery of the reference architecture, frameworks and methodologies by working with various business customers, technology and project teams. Maintain the End-to-End Architecture landscape for Enterprise and Business. (Business Process, Application & Capability, Information, Technology and Infrastructure) Develop and maintain relationships with key stakeholders to align strategies with business needs. Facilitate and help the project team to ensure solution designs of the Architecture are endorsed. Show less

• Nov 2014 - Dec 2018

• Provide high-level and detailed consultative solutions, technical and sales support for selected major account opportunities.• Understand business requirements for customer base and be able to translate them into technical requirements.• Facilitate better communications and understanding of customer requirements between customers, corporate and the field.• Perform in-depth and high-level technical presentations for customers, partners and prospects.• Drive identified major account opportunities while allowing local account team to maintain long-term ownership.• Provide consultative support to other Virtual Team Specialists and Systems Engineers.• Mentor less experienced Systems Engineers and be viewed as a leader by senior management, peers, partners, company and customers.• Publish white papers on given topics for internal or external use.• Gather product requirements from field and customer and submit to relevant Business Units to improve product and service offerings.• Excellent written and verbal communication, listening, negotiation and presentation skills.• Ability to understand complex technical and selling situations and the ability to solve the problem or solicit the required resources. Show less

• Nov 2006 - Nov 2014

Participating in the development of sales strategy from a pre-sales technical perspective.Ensuring successful sales achievement, customer satisfaction through delivery of the highest quality pre-sales technical support and through knowledge of product line specifications, performance criteria and applications.Working as a recognised authority in the field, providing advice and coordinating the resolution of technical issues to other member of the Sales/support team and clients.Acting as a major play in the sales team with resales activities including the development of formal sales plan and proposal, demonstrations and presentations for larger and more important customers. Undertaking tasks requiring the highest level analysis, diagnosis and problem solving qualifying the product fit and defining support needs.Team with Account Executives and other members of the NSC bid team to provide professional pre-sales leadership on major and strategic business opportunitiesOffer customers and AEs expert advice in the areas of contact centre, IP telephony and related technologiesBe well versed and practiced in strategic and consultative selling techniques.Assist the NSC sales teams in the design and scoping phase of complex bids. This will include the provision of detailed scopes of work and hardware & software configurations (ASD/SAP).Preparation & presentation of tender and RFI responses.Bid management from a technical and project perspective.Preparation and delivery of customer demonstrations and presentations.Participation in customer meetings and planning sessions with Account Executives and perform a lead role in customer discovery & solution design sessions. Show less

• Nov 2005 - Nov 2006

Assist in the development of sales strategy from a pre-sales perspective.Assist in ensuring successful sales achievement, customer satisfaction through delivery of the highest quality pre-sales technical support and through knowledge of product line specifications, performance criteria and applications.Assist in presales activities including the development of formal sales plan and proposal, demonstrations and presentations for customers. Assist in offering customers and AEs expert advice in the areas of contact centre, IP telephony and related technologiesBe well versed and practiced in strategic and consultative selling techniques.Assist the NSC pre-sales team in the design and scoping phase of complex bids. This will include the provision of detailed scopes of work and hardware & software configurations (using Avaya tools including ASD/SAP).Assist in preparation & presentation of tender and RFI responses.Assist in preparation and delivery of customer demonstrations and presentations.Research technical solutions as directed by Sales and Presales Management. Show less

IT Administrator

• Mar 2006 - Sep 2006