Experience

Poultry Diana

• Peru
• Food Production
• 1 - 100 Employee

• • Aug 2020 - Present

• • Feb 2015 - Aug 2020



Tech Mahindra - Brasil

• Brazil
• IT Services and IT Consulting
• 100 - 200 Employee

• Trilingual IT Support Analyst ISD

  • Oct 2022 - Jan 2023

  -SL1 third party remote technical support (phone & chat), error diagnostics, registering and scaling tickets according to the standardized KB parameters. -Troubleshooting for corporate network user trilingual [BASF] -Experienced Infrastructure Technical Support specialist -Under constant evaluation of the quality dept; in accordance with KPI's and the client's police. -Skilled in: Service Now | Citrix | AnyDesk | office 365 | Excel | Remote Desktop | Windows Server Admin| Print Server Admin | software installation and updates | Password Resets | troubleshooting | system admin | network admin | Wireless Networking | Windows XP, 8, 10 & 11 | computer software & hardware | enrollment settings mobile & device pc Achievements: Training offered by the company passed with 95% according to the Quality KPI's Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Analyst Service Desk Trilingual

  • Dec 2018 - Jan 2020

  -SL1 third party remote technical support (phone & chat), error diagnostics, registering and scaling tickets according to the standardized KB parameters. -Troubleshooting for corporate network user trilingual from America & Europa [Mondelez] -Experienced Infrastructure Technical Support specialist -Under constant evaluation of the quality dept; in accordance with KPI's and the client's police. -Skilled in: Service Now | Citrix | TeamViewer | office 365 | Excel | Remote Desktop | Windows Server Admin| Print Server Admin | software installation and updates | Password Resets | troubleshooting | system admin | network admin | Wireless Networking | Windows XP, 8, 10 & 11 | computer software & hardware | enrollment settings mobile & device pc Achievements: Quality KPI, average 98% during the work period. Show less



IB Solutions SAC

• Peru

• Consultant in Quality Management Systems ISO 9001:2015

  • Sep 2017 - Aug 2019

  Exercised in 2 different companies as an independent professional in one and full time in another, responsible for quality certification, auditing and reviewing the deliverables of the consultant and appointed as internal auditor in each approval process that the company needs. -Responsible for the quality area in the Homologation with SGS, according to Prosegur parameters. -Management of annual internal audits. -Achievements: Successful homologation data of the other company: Termocmex Engineers SRLTermocmex Engineers SRL sept. 2017 - Jun. 2018 Cajamarca, Peru Show less



Gaston-Sacaze | DMC

• Peru
• Travel Arrangements
• 1 - 100 Employee

• Logistics Supply Chain Coordinator

  • Jun 2016 - Dec 2016



GRUPO BEJAR - INSUMOS TEXTILES MANIBRAX

• Perú

• IMPORTS AND LOGISTICS ASSISTANT

  • Dec 2014 - Jun 2016



Diversas Empresas

• Entertainment Providers
• 700 & Above Employee

• Pre-Professional Experience

  • Dec 2010 - Nov 2014

  Temporary jobs during my university stage: Consultant - Denken Process Maintenance Intern - El Aliso MYSRL Import assistant - Grupo Bejar Administrative Assistant - PROSERCOM Receptionist - SAN LORENZO EIRL CLINIC Enumerator - INEI (government) Polling station supervisor - JNE (government) Temporary jobs during my university stage: Consultant - Denken Process Maintenance Intern - El Aliso MYSRL Import assistant - Grupo Bejar Administrative Assistant - PROSERCOM Receptionist - SAN LORENZO EIRL CLINIC Enumerator - INEI (government) Polling station supervisor - JNE (government)