Experience

Coffee Productions, S.L.

• Spain
• Food and Beverage Services
• 1 - 100 Employee

• Administrative Officer

  • Oct 2020 - Present

  Manage the order recording processes in the different sales channels (Mail, EDI - Electronic Data Interchange, Online Store, Amazon, telephone). Optimize the time between product or service request and delivery. Consider the best logistics operator for distribution. Database management and control. Administrative tasks. Telephone service (Spanish and English). Manage inventory control. Invoicing tasks. Management of collections and non-payments. Follow-up of offers with commercial department. Communication with customers. Control of web tools for order tracking. Show less



Linde Material Handling Iberica, SA

• Spain
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Sales department Back Office

  • Sep 2018 - Sep 2020

  Prospecting and acquisition of new customersSupport to the commercial department and incident resolution.Management and maintenance of customer portfolio.Telephone attention and administrative tasks.Interface function to the technical and commercial area.Preparation of offers and order processing.Proactive follow-up and coordination of offers, ensuring delivery dates internally and externally.Customer focus: understanding expectations and achieving an effective sales closing. Order follow-up. Show less

• Front Office - Customer Service

  • Nov 2017 - Aug 2018

  Customer service and incident resolution.Management, follow-up and control of orders, incoming and outgoing machinery and merchandise.Database management and customer registration in SAP.Incident records and follow-up planning SAP.LSM (customer platform) administration and configuration.Communication and liaison with other departments.Control of transport documentation, delivery notes, invoicing, reports.Transport and logistics management.



Marktel

• Spain
• Business Consulting and Services
• 700 & Above Employee

• Sales agent

  • Jun 2017 - Nov 2017

  Salesperson for Vodafone products. Emission of calls to commercialize telecommunication products. Customer service, portfolio loyalty. Attracting potential customers. Salesperson for Vodafone products. Emission of calls to commercialize telecommunication products. Customer service, portfolio loyalty. Attracting potential customers.



PDVSA Petroleos de Venezuela S.A.

• Venezuela
• Oil and Gas
• 700 & Above Employee

• Bid & Tender Specialist

  • Oct 2015 - Nov 2016

  Manage the bidding and tender processes of the logistics department of Venezuelan Institute of Technology for Petroleum.

• Bid and Tender Coordinator

  • 2005 - Oct 2015

  Management of the bidding and tendering process.Analysis and evaluation of bidding criteria and associated strategies to articulate the solution in a clear, concise and convincing response.Create and manage bid deadlines and quality expectations in document preparation and bid submission.Schedule, coordinate and facilitate meetings with stakeholders at each phase of the bid process.