David Broadbent, PMP

Senior Learning Consultant at The Fountain Group at Biogen
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Boston, US
Skills

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Credentials

  • Project Management Professional
    Project Management Institute
    Aug, 2011
    - Nov, 2024

Experience

  • The Fountain Group
    • United States
    • Staffing and Recruiting
    • 200 - 300 Employee
    • Senior Learning Consultant
      • Mar 2020 - Present

      • Crafted a learning strategy to develop and standardize IT project management competency.• Conducted a training needs assessment for a multi-role team of IT project managers.• Created the business case for a comprehensive IT project management training program.• Developed content to address immediate IT project management performance gaps.• Creating a digital IT project management learning suite for a global learning population.• Managing subject matter resources, multiple stakeholders, and an executive sponsor.• Training lead for Planview project management technology change across the IT function.

  • Enel X
    • Italy
    • Utilities
    • 700 & Above Employee
    • Senior Manager, Sales Training
      • Sep 2018 - Jan 2020

      • Built a sales training curricula and delivery infrastructure for a national remote salesforce.• Developed customized digital, blended, and classroom learning for multiple sales groups.• Served as a training leader, learning consultant, change consultant, & instructional designer.• Led learning effort for a Salesforce system rollout affecting high-growth sales teams.• Sourced, developed, and implemented a digital learning authoring/management platform. • Rapidly developed and deployed 42 digital learning modules in a six-month period.

  • Holden Advisors
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Customer Program Manager
      • Aug 2017 - Jul 2018

      • Managed client training engagements to transform enterprise sales negotiation performance.• Developed change plans to help clients enable training readiness and reinforce training.• Customized content to build project management competency of professional services team.• Built change management proficiency within our team internal of pricing consultants.• Created change-focused training and If/Then content for a telecommunication provider client.• Project manage client-facing custom training content projects for multi-vertical clients.

  • MIT School of Engineering
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Volunteer Instructor - Summer High School Studies Program
      • May 2017 - Aug 2017

      • Created a presentation skills course for middle school students at this summer program.• Focused the eight-week class on developing presentations using the Pecha Kucha method.• Guided class members to find a unique story they wanted to tell using a visual presentation• Worked with class members to build high-quality presentations and practice delivery.• Challenged learners plan how they would use their presentation skills in school or community

  • Mosaic
    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • Senior Consultant
      • Apr 2012 - May 2017

      • Senior training consultant serving on enterprise system, soft skill, technical training projects for energy-sector clients. Role was 100% weekly travel for client engagements across the US.• Built customized digital, blended, webcast, and classroom training designed for multiple teams and job roles. •. Worked with client teams to develop training and rollout strategies scaled to project needs.• Mapped client As-Is and To-Be business processes and created visual process maps.• Conducted needs and gap analyses, worked closely with subject matter experts, developed role-based training for classroom, digital, or virtual delivery using tools such as Captivate, Camtasia, Information Mapping, and Robohelp.• Delivered training and facilitated workshops to multiple audiences as project needs required.• Built web-based, virtual, and instructor-led training for IBM Maximo work management and supply chain processes, developed SAP finance and accounting, and provided end-user support content for Maximo, SuccessFactors, and SAP.

  • Global Learning Services - Accredited Skills & Legislated Training Provider
    • South Africa
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Senior Instructional Designer/Project Manager
      • Oct 2011 - Mar 2012

      • Converted instructor-led DOD financial management training to agency-wide digital learning and project managed the materials development of a USAID applied economics seminar• Worked with experts at multiple levels of the organization to unlock component knowledge• Analyzed existing content for web-based delivery and wrote detailed storyboard documents• Partnered with stakeholders at different levels to unlock component knowledge• Created content in a proprietary course editor, Captivate, or Articulate• Partnered with voice talent to create audio content and then integrated with course content• Worked with multiple USAID subject matter experts to materials to suit intended audience needs.• Reviewed materials, made content recommendations, and edited materials to fit requirements• Developed and managed project plans, assigned tasks to resources, and monitored results

  • Strategy Execution, A Korn Ferry Company
    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Curriculum Solutions Manager
      • Jul 2009 - Oct 2011

      • Worked with US and international clients to customize project management, procurement, and business analysis training• Gathered client learning requirements or led visioning sessions for multiple verticals including medical device, pharmaceutical, global financial services, oil and gas, high technology, professional service firms, non-government organizations, and federal and state government agencies• Facilitated process mapping sessions with client PMOs to identify gaps and surface improvement opportunities, which required rapid immersion in client processes to map potential solutions• Developed project scope documents, costed projects, wrote statements of work, and managed training development projects from start-up to completion• Pioneered application-exercise approach that increased learning relevancy and better client return on investment. This option cut development costs by 50% and reduced time to deploy by 30%. Clients reported immediate improvements in requirement development precision, scope management, and risk identification methods to this training approach.• Applied project management techniques to work across our global environment from project initiation to closeout: coordinating resources, scoping baseline costs, managing scope, managing resource allocation and costing, and delivering on schedule.

  • National Fire Protection Association
    • Senior Manager - Training Development
      • Aug 2006 - Jun 2009

      • Project manager and instructional designer for life safety code and standard learning products. Used ADDIE to guide subject matter experts creating new or revising existing training programs for classroom, virtual, and web-based delivery.• Guided subject matter experts to restructure lecture-based seminars into more practice-based learning program, yielding a 20% increase in return enrollments• Advocated for customized onsite learning as a new revenue channel• Delivered extensive instructor development training and coaching to subject matter instructors• Developed scope documents, wrote statements of work for subject matter expert content developers, and managed project lifecycle scope, costs, and schedule to deliver projects on time• Digital learning: redeveloped neglected offering, restructured LMS with partner organization. Enrollment increased 400% within a six-month period. Sustained growth by expanding course offerings despite limited marketing support.• Administered learning management system and managed group digital learning sales

  • SiriusXM
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Customer Care Training Manager
      • Sep 2002 - Jul 2006

      • Led the training, communication, and quality function for ten outsourced customer care locations in eight countries. Traveled nationally and internationally training to frontline care agents and leadership• Created and sustained learning materials to ensure consistency across each care center• Developed all on-going sales, product, technical, soft skill, and supervisory training programs; wrote multiple outbound telemarketing scripts for OEM subscription campaigns. Training resulted in a direct 33% increase in customer retention.• Served as internal performance consultant, mapped the process flow of how front-line employees might best care for marketing campaign response inbound calls, identified system capabilities and constraints, risks, and training needs• Led trainer on-boarding at all new customer care centers, coached trainer performance, and engaged training team in continuous improvement engagement that spanned across multiple time zones• Partnered with CRM/billing systems integrators to gain early access to system upgrades. Partnership yielded improved reliability of system release training, reduced training rework by 60% and reduced retraining effort by 30%• Developed quality performance measurements and benchmarked observed performance with partner staff. Led trainer on-boarding at new call centers, coached trainer performance, and engaged team in improvement processes.• Used Webex to rollout training to remote centers and Captivate to develop digital learning

Education

  • Cornell University
    Certificate, Change Leadership
    2013 - 2014
  • The George Washington University School of Business
    Master's Certificate, Project Management
    2010 - 2011
  • Emerson College
    Master of Arts, Cum Laude, Organizational Behavior
    -
  • Emerson College
    Bachelor of Science in Speech Communication, Communication Studies/History
    -

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