Experience

Crunch.io

• Market Research
• 1 - 100 Employee

• VP of Software Engineering

  • Sep 2019 - Present

  Provo, Utah Area



Zumint

• Software Development

• Technical Co-founder and CTO

  • 2015 - 2019

  Provo, Utah Area Zumint is a SAAS monitoring and analytics platform that gives brands and product creators/manufacturers key insights into product performance in online marketplaces such as Amazon.com and Taobao to help them tackle complex issues including sales channel conflict, inaccurate product listings, unauthorized sellers, and Minimum Advertised Price (MAP) compliance. - Founded company, personally funded initial seed round, and built the business into a full SAAS platform with enterprise… Show more Zumint is a SAAS monitoring and analytics platform that gives brands and product creators/manufacturers key insights into product performance in online marketplaces such as Amazon.com and Taobao to help them tackle complex issues including sales channel conflict, inaccurate product listings, unauthorized sellers, and Minimum Advertised Price (MAP) compliance. - Founded company, personally funded initial seed round, and built the business into a full SAAS platform with enterprise customers. - Architected the software platform from data collection and storage to REST services and the entire user interface leveraging technologies including OrientDB graph database, MySQL, and PHP/Laravel. - Transitioned technology stack to Typescript/Angular 7 on the frontend with Typescript/NodeJS public rest api + microservices to consolidate toolsets, narrow our recruiting profile, and maximize developer productivity. - Successfully completed several enterprise installations for major brands. - Built a serverless progressive web application using AWS storage, lambda functions, api gateway, content delivery network, backend database, and infrastructure as a service (IAAS). - Built a mobile application for IOS and Android and deployed it to the Apple App Store and Google Play Store. - Managed all Banjo software developers in Utah (Park City and Salt Lake City) and system architecture including Elasticsearch, Mysql, MongoDB, Cassandra, Kafka, RabbitMQ, Flink, Kubernetes, Docker, Java, Ruby, Python, Elixir, TypeScript, Node.js, and Vue. - Managed Banjo's devops process and production environment using Kubernetes, nginx ingress, Drone (continuous integration), Spinnaker (continuous delivery), Kibana (centralized logging), Prometheus, and Grafana (performance monitoring). - Developed a unique SAAS application for the Utah Criminal Justice Advisory Council (CJAC) to help with the opioid dependency problem in Utah and serve as a model for other state and local governments. Show less



ObservePoint

• United States
• Data Security Software Products
• 1 - 100 Employee

• CTO

  • 2016 - 2018

  Provo, Utah Area ObservePoint pioneered automated web analytics auditing and is a top-tier data governance SAAS company with a data collection cloud that audits millions of web pages every month to report data loss, implementation problems, inflation and leakage for more than 250 enterprise companies and websites. - Joined ObservePoint on interim basis in conjunction with Zumint duties to redesign application architecture and rebuild engineering department in the midst of a company emergency after… Show more ObservePoint pioneered automated web analytics auditing and is a top-tier data governance SAAS company with a data collection cloud that audits millions of web pages every month to report data loss, implementation problems, inflation and leakage for more than 250 enterprise companies and websites. - Joined ObservePoint on interim basis in conjunction with Zumint duties to redesign application architecture and rebuild engineering department in the midst of a company emergency after previous engineering team was dismissed. - Led a team of 40 software developers, QA, and devops professionals in the United States and Europe. - Maintained and enhanced a microservice-oriented software platform leveraging technologies including Scala, Cassandra DB, ElasticSearch, Redis, RabbitMQ, and AngularJS while simultaneously architecting a next-generation software platform covering data collection, storage, summarization and rules engine, reporting, enterprise api, and a new user interface leveraging JSON-based MySQL, Selenium, React, and backend NodeJS. - Achieved 75% year-over-year company revenue growth with 103% revenue retention from existing customers even during a rebuilding year. - Improved devops processes and automation reducing headcount and payroll cost by 25% with better system stability and less downtime. - Eliminated dedicated data center and onsite hardware expense and through aggressive use of cloud and serverless technologies. Reduced the number of always-on services under management from 622 to two. - Reduced application complexity and maintenance costs by consolidating five database technologies into one. Show less



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• VP Enterprise Applications

  • 2013 - 2015

  Provo, Utah Led a team of 130 software developers, UX designers, application specialists, QA professionals, and Accenture consultants to replace legacy ERP/CRM platform. Executive and project leader for a 9,000 user Salesforce.com implementation with custom integrations to the Zuora subscription billing engine, sDocs, Amazon S3, ClickSoftware Field Services Workforce Management, Workday HR, Stages alarm monitoring and dispatch, Qualtrics, Alarm.com, Vivint Platform 2.0, Vivint data warehouse and… Show more Led a team of 130 software developers, UX designers, application specialists, QA professionals, and Accenture consultants to replace legacy ERP/CRM platform. Executive and project leader for a 9,000 user Salesforce.com implementation with custom integrations to the Zuora subscription billing engine, sDocs, Amazon S3, ClickSoftware Field Services Workforce Management, Workday HR, Stages alarm monitoring and dispatch, Qualtrics, Alarm.com, Vivint Platform 2.0, Vivint data warehouse and business intelligence platform, and Callidus Cloud sales commissions. Salesforce.com architect and advanced developer – Designed and built visual flows; APEX classes, triggers, and plugins; VisualForce pages and controllers; and externally-hosted custom PHP and .Net mashups, iframes, and web services for system integration. Integration architect – Built banking integrations for product- and geo-specific sales tax calculations, ACH, ACH returns, lockbox, and credit card transactions between Zuora and multiple domestic and international banking partners. Successfully transacted in excess of 1.2 million customer invoice and billing transactions per month. Built custom Salesforce.com subscription management components and workflow to interface with Zuora. Expert-level Zuora configuration, administration, implementation, and custom coding against Zuora API and Salesforce.com Enterprise API. Data migration expert – Designed and built our target Salesforce.com data model and legacy data migration process for more than a million customer records. Expert-level SQL Server stored procedures, Jitterbit, and DBAmp. Performed data forensics for financial audits and created a platform for exception reporting. BI architect – Built SQL Server expert queries, views, CTEs, stored procedures, cloud replication from Salesforce.com to data warehouse, cloud data cleaning services to Salesforce, database indexing and performance tuning, and cloud data cleaning services to Zuora.

• VP Software Development

  • 2012 - 2013

  Provo, Utah Area Managed 30 software developers and development leads. Maintained and enhanced legacy applications and integrations with 3rd party systems using PHP, Circle content management system, WinForms, WCF services, and ASP.NET. Developed new applications using .Net MVC 4, Entity Framework, Webapi (json) services with rich, single-page Javascript applications using ember.js and Sencha ExtJS/Touch.



Larry H. Miller Group of Companies

• Chief Information Officer

  • 2010 - 2012

  Sandy, Utah The Larry H. Miller Group of Companies, with 7,500 employees and annual revenues over $3.5 billion, is a conglomerate comprised of the Utah Jazz NBA team, the Salt Lake Bees minor league baseball team, the Miller Motorsports NASCAR track, 47 car dealerships across 7 states, 6 Megaplex movie theaters with a combined 90 screens, a national chain of 75 sports apparel retail stores, radio and television stations, and various advertising, catering, finance/lending, and real estate… Show more The Larry H. Miller Group of Companies, with 7,500 employees and annual revenues over $3.5 billion, is a conglomerate comprised of the Utah Jazz NBA team, the Salt Lake Bees minor league baseball team, the Miller Motorsports NASCAR track, 47 car dealerships across 7 states, 6 Megaplex movie theaters with a combined 90 screens, a national chain of 75 sports apparel retail stores, radio and television stations, and various advertising, catering, finance/lending, and real estate companies. Reporting to the CEO, managed all IT personnel, global service desk, infrastructure, networks, phone systems, data centers, servers, databases, hardware/software assets, and software development teams across the enterprise. Consolidated and reorganized several decentralized IT groups into one enterprise team, reorganized enterprise IT support team, consolidated multiple Active Directory domains and Exchange installations, virtualized data centers and servers with new enterprise storage arrays, standardized hardware and software catalogs, streamlined procurement processes, negotiated volume purchasing programs and vendor discounts. Researched organizational pain points, inefficient processes, and opportunities for improvement across all of our companies and created new strategies and scalable business processes to overcome them. Provided thought leadership and best practices touching sales operations, customer support, event services, IT, marketing, and accounting. Helped shaped company culture, philosophies, policies, strategies, and tactics. Organized comprehensive enterprise business intelligence and reporting. Evaluated business intelligence software vendor offerings and built our own data infrastructure and reporting platforms in-house. Show less



Omniture

• United States
• Software Development
• 1 - 100 Employee

• VP Corporate Systems (CIO)

  • 2008 - 2010

  Orem, Utah Managed all IT personnel, global service desk, infrastructure, networks, phone systems, servers, databases, and hardware/software assets in use for the enterprise. Led M&A teams to successfully integrate acquired companies including Offermatica, Instadia, TouchClarity, Visual Sciences, and Mercado. Deployed best-of-breed software applications to the enterprise including Concur, Ultipro, Salesforce.com, SAP, Softrax, and RightNow. Built custom applications to satisfy complex… Show more Managed all IT personnel, global service desk, infrastructure, networks, phone systems, servers, databases, and hardware/software assets in use for the enterprise. Led M&A teams to successfully integrate acquired companies including Offermatica, Instadia, TouchClarity, Visual Sciences, and Mercado. Deployed best-of-breed software applications to the enterprise including Concur, Ultipro, Salesforce.com, SAP, Softrax, and RightNow. Built custom applications to satisfy complex enterprise challenges and integrated disparate SAAS, self-hosted, and core ERP systems to act as one solution. Led a full-lifecycle SAP implementation including Materials Management/Purchasing (MM), the complete HR suite (OM/PA.BEN/TM/ESS/MSS), Finance and Controlling (FI, CO, AR, AP, Treasury TR, Internal Orders, Customer Billing), Revenue Recognition (SD), Project Systems (PS), and BI.

• VP Operations

  • 2006 - 2008

  Orem, Utah Reporting to CEO, helped Omniture departments interoperate as teams, communicate with other departments, budget and plan effectively, identify and improve inefficiencies, and fix internal processes. Led software development teams in creating a corporate reporting infrastructure, enterprise data warehouse, and systems integrations including sales force automation, contract databases, billing and accounts receivable, and CRM/customer support. Built internal billing and accounting… Show more Reporting to CEO, helped Omniture departments interoperate as teams, communicate with other departments, budget and plan effectively, identify and improve inefficiencies, and fix internal processes. Led software development teams in creating a corporate reporting infrastructure, enterprise data warehouse, and systems integrations including sales force automation, contract databases, billing and accounts receivable, and CRM/customer support. Built internal billing and accounting system for customer invoicing. Project-managed the implementation of a new accounts receivable and general ledger system. Designed and built corporate applications.

• VP Client Services

  • 2003 - 2006

  Orem, Utah Reporting to CEO, developed a new client services strategy and built up 4 professional services teams (best practices consulting, custom engineering, product implementation and integration, Omniture University) and 4 client support teams (account management, engineering services, live support, and user self-help). Achieved 99.6% customer retention and 117% annual revenue retention amidst 35% quarterly growth in new clients.



Discovery Research Group

• United States
• Market Research
• 1 - 100 Employee

• Chief Information Officer

  • 2001 - 2003

  Midvale, Utah Discovery Research Group is a privately-held marketing research and data-collection company with 1,500 employees and 6 locations. Managed all IT personnel, global service desk, infrastructure, networks, phone systems, data centers, servers, databases, hardware/software assets, and software development teams across the enterprise. Championed and implemented process improvements and system automation to continually increase payroll efficiency and reduce direct labor costs, the… Show more Discovery Research Group is a privately-held marketing research and data-collection company with 1,500 employees and 6 locations. Managed all IT personnel, global service desk, infrastructure, networks, phone systems, data centers, servers, databases, hardware/software assets, and software development teams across the enterprise. Championed and implemented process improvements and system automation to continually increase payroll efficiency and reduce direct labor costs, the company’s single largest cost component. Implemented a revolutionary and proprietary VOIP architecture company-wide to reduce dependence on unreliable vendors and achieve 40% cost savings on the company’s second largest cost component. Designed and built new intranet, extranet, enterprise data warehouse, and custom applications providing real-time HR, payroll, sales, accounting, project management, and project status reporting to internal company departments and external clients. Show less

• VP Engineering

  • 1999 - 2001

  Orem, Utah Led multiple software development teams creating 16 distinct SaaS applications for website development, management, tracking, and promotion which evolved into the most comprehensive web analytics software suite in the industry. Reduced time-to-market of new products by 35% by initiating workflow and process improvements to reduce operating costs and streamline product development lifecycle.



Tenfold Corporation

• United States
• Software Development

• Senior Developer/Lead Project Manager

  • 1998 - 1999

  San Francisco Bay Area As a provider of custom-built and prepackaged vertical-market applications, TenFold had 500 employees and $80 million in annual revenues. Led teams of software developers and database architects building a $6 million telecom billing application and a $15 million financial services CRM application.



InvestmentChallenge.com

• Programmer/Entrepreneur

  • 1996 - 1998

  Provo, Utah Designed and built the first online stock market trading simulation application on the Internet. Successfully marketed to U.S. universities and high schools as part of corporate finance and investment banking curriculums. Company was acquired in 1998.



American Management Systems

• IT Services and IT Consulting

• Programmer/Consultant

  • 1997 - 1997

  Washington D.C. Metro Area Designed and built information systems for the Military Sealift Command to help naval officers and civilian managers track and report progress on congressional performance mandates.



Sears Credit

• Call Center Operations Manager

  • 1994 - 1996

  Greater Los Angeles Area As the consumer-lending subsidiary of the Sears retail organization, Sears Credit had 50 million active credit accounts and a $40 billion asset portfolio. Managed a 100 person team providing telephone customer service, credit account authorization, and past-due account collection services on a $3 billion asset portfolio.